David Lydiard Email & Phone Number

Cardiff, Wales, United Kingdom

Successfully managed the implementation of new rostering software, overseeing the training of 170 managers and 1,100 support staff. Coordinated all learning events, drove operational improvements resulting in a significant 644% increase in training compliance, and provided essential reports and analytics for compliance purposes. Utilised the Staff Development Management System to maintain accurate training records.Responsibilities:Directed essential training for new rostering software for 170 managers and 1,100 support staff.Supported implementation of national learning programs, focusing on core competencies.Coordinated all learning events, handling logistics efficiently.Utilised Staff Development Management System for essential record-keeping.Provided essential reports for compliance with regulatory bodies.Key Achievements:Increased training compliance by 644% through essentialist training strategies.Provided essential reports for regulatory bodies, local authorities, directors, and managers.Monitored and evaluated learning activities against organisational targets, focusing on key metrics.Tech-stack:Staff Development Management System (SDMS)By implementing strategic essentialist initiatives, I significantly improved training compliance rates, streamlined processes, and provided crucial reports to ensure compliance with regulatory standards

Cardiff, Wales, United Kingdom

Provided administrative support to the Project Manager, Finance Section, and the CEO. Made decisions affecting daily operations such as overseeing purchasing and inventory management. Streamlined processes to maximise operational efficiency.Responsibilities:Directed essential administrative support for Project Manager, Finance Section, and CEO.Streamlined purchasing and inventory management processes.Maintained core company databases to ensure smooth operations.Oversaw nationwide PAT Testing and Fixed Wiring testing for all offices and over 100 services.Ensured accurate paperwork for over 120 service users' disability benefits.Key Achievements:Streamlined administrative processes, focusing on essential tasks.Developed tracking systems in Microsoft Excel to ensure timely processing of benefits.Skills:Process Optimisation, Essential Operations Management, Lean Administrative Support

Cardiff, Wales, United Kingdom

Director of Music Events and Media RelationsLed a remote team of 70 volunteers, managed large-scale databases daily for operational efficiency, collaborated with prestigious international music entities, and optimised organisational systems to enhance scalability and adaptability.Responsibilities:Managed a team of 48 volunteers across the UK, focusing on essential tasks.Liaised with international music entities for media relations.Oversaw digital marketing and social media promotion.Created and managed extensive databases for operational efficiency.Key Achievements:Covered prestigious music festivals, achieving unique coverage like at Heavy Montreal.Grew website traffic to over 100,000 monthly unique visitors by focusing on essential content.Developed and co-hosted a successful podcast with over 30K international listeners.Tech-stack:Adobe Premiere Pro, Adobe Audition, Pro ToolsSkills:Lean Team Management, Essential Media Operations, Focused Growth Strategy

Cardiff, Wales, United Kingdom

Director of Music ProductionDirected a diverse range of services including mixing, mastering, and a revolutionary “Virtual Studio”, contributing to a global client base. Managed tight deadlines by working tirelessly across various time zones, showcasing exceptional time management skills.Responsibilities:Directed annual budgeting processes, focusing on essential expenditures.Negotiated contracts for favourable terms, reducing budget expenditures.Recruited and built lasting relationships with freelance engineers and musicians.Key Achievements:Reduced budgetary expenditures through strategic contract negotiations.Increased operational efficiency by building long-term relationships with freelance staff.Skills:Lean Music Production, Essential Budget Management, Focused Client Relations

Cardiff, Wales, United Kingdom

Directed the day-to-day operations of the Creative Learning team, improving productivity and progression. Managed Youth Theatre activities, coordinated diverse performing arts events, and handled budgeting efficiently, ensuring financial transparency.Responsibilities:Directed the day-to-day operations of the Creative Learning team, focusing on essential activities.Planned and coordinated Youth Theatre activities, ensuring seamless sessions.Managed the financial budget for the department, ensuring transparency.Key Achievements:Implemented procedures leading to a 15% increase in operational efficiency.Coordinated events with renowned organisations like the Royal Shakespeare Company.Successfully resolved customer inquiries, increasing satisfaction ratings by 20%.Tech-stack:PatronBase ticketing system, Microsoft ExcelSkills:Lean Event Management, Essential Youth Theatre Operations, Focused Customer Service

Cardiff, Wales, United Kingdom

Provided seamless assistance to customers in various matters, excelling in delivering exceptional service on the front line. Streamlined the customer moving process, ensuring a stress-free experience for clients.Responsibilities:Directed core team operations to facilitate smooth customer relocations.Implemented strategies to meet and exceed KPI sales targets.Monitored team metrics, providing valuable insights to boost efficiency.Key Achievements:Promoted exclusive trust from numerous customers through personalised service.Mentored team members to enhance productivity and commitment to high-quality service.Tech-stack:SAP for Customer ManagementSkills:Essential Customer Relations, Lean Process Improvement, Focused Sales Achievement

Cardiff, Wales, United Kingdom

Directed customer interactions professionally by phone, email, and in-person, ensuring efficient processing of bookings and inquiries in a high-volume environment. Oversaw cash handling and set up events from scratch in Tessitura, leading a team of 30 staff.Responsibilities:Managed day-to-day Box Office operations, focusing on essential tasks.Led a team of professionals in delivering exceptional customer service.Implemented strategic changes to streamline Box Office efficiency.Key Achievements:Increased operational efficiency by handling duties initially meant for three individuals.Consistently resolved issues promptly to ensure smooth operations during performances.Tech-stack:Tessitura ticketing systemSkills:Lean Box Office Management, Essential Ticketing Operations, Focused Team Leadership