• Helped guide our network of partner agents through a major contract restructuring across the board.• Deepened knowledge of Salesforce account management as part of company-wide database centralisation.• Took sole ownership of and responsibility for commission-payment databases and processes for agents across all global markets.

• Copywrote a variety marketing materials incl. for brochures and factsheets, and copy-edited English translations of extensive German info and marketing texts.• Promoted IU University to schools and educational agents via email campaigns (Constant Contact platform).

• Maintained prompt and professional email communication with agents relating to educational programmes, student applications etc.• Issued and maintained always-expanding catalogues of sensitive agent contracts .• Helped issue and process agent invoices for student commissions.

• Managed over 1,470 commercial rates accounts in multiple city wards with a combined annual liability of almost €19 million.• Undertook a variety of clerical/administrative tasks (eg printing, filing, organising of paperwork, overseeing documentation for legal proceedings, etc) while engaging with proprietary software incl. JD Edwards and Agresso.• Expanded practical knowledge of business English in the context of sensitive written communications.

• Provided intelligent and engaging customer service, with an emphasis on building relationships with regular customers.• Engaged existing knowledge of literature while learning more about the publishing and bookselling industries. • Undertook stock management using proprietary Phoenix software.

• Handled opening and closing shifts.• Upheld hygiene standards and Achieved HACCP Food Safety Certificate.• Maintained high customer service standards in a fast-paced environment while preparing a variety of hot and cold food and beverages.