• “Go To” as the project management expert, enhancing the organization’s project methodology and productivity.• Deliver key IT projects on time and in budget, including software acquisition, security enhancement, co-location support.• Lead the update of Austin’s 5-year community workforce plan, working with the WFS executive team to refine our strategy for enhancing workers’ financial security while helping businesses reach their employment targets. o Currently revising top-line metrics to show organization’s broader impact. Researched best practices, identified three high potential service enhancements. • Led process improvement efforts to control travel costs, align fiscal processes with funder requirements, and improve organization’s compliance with state requirements.• Developed Facilities Framework to guide future facilities acquisition, emphasizing the Board’s priority on collaboration with community organizations, customer value, and integrated service delivery.• Initiated co-locations as a strategy to reach more of the population, increase value to customers, and improve efficiency, partnering with mission-aligned organizations such as the Austin Public Library and the Central Texas Food Bank.

Advisory Board member for small philanthropy, making annual grants in areas of poverty alleviation, environmental sustainability, health & education. Wrote project evaluation and selection criteria used in funding decisions. Ongoingly research areas of interest for best practices. Sponsored proposals bringing 9 grants to Austin-based non-profits working on environmental sustainability and poverty alleviation.

Co-owner of boutique real estate practice, increasing revenue 22% in first year. Subsequent years increased revenue 10% per year on average, in face of challenging market conditions. Responsible for all client transactions, hired and managed staff, automated & documented business processes, trained and coached new agents and assistants.

Organizational Capability Development consultant, proficient at:Developing large new or expanded organizational capabilities: • developed Dell's Pull-to-Order Capability, an extension of their famous build-to-order capability to include parts replenishment • enhanced SAP's solution-selling capabilities to win challenging client • expanded 3M's large project development skills, fast-tracking client project within organizationLeading growth in small organizations: • grew a small real estate firm an average of 12% per year in face of difficult market conditions • built a non-profit from the ground up, delivering its first year-long intervention with 57 at-risk youth within 2 years • built an all-volunteer, novice fundraising team that raised $300,000 in 2 years

Superior track record leading large business improvement projects that deliver their fullbusiness objectives. • Led the creation of a pull-to-order materials replenishment system at Dell that dramatically reduced in-house inventory of parts and saved $30 million per year, via process re-engineering and implementation of i2's Factory Planner software. • Led team in cutting late order shipments by half, via process re-design, custom decision support tools, creation of a new position, and new metrics. • Managed cross-functional team in project providing server redundancy and scaling, automated file distribution and standardized documentation practices, saving $50,000 per factory and cutting new product setup time by 70%. • Created a team and business strategy for mainstreaming special delivery services, enabling a projected doubling of service attach rate and revenue. Developed business practices, global standards, metrics and sales incentives.

Responsible for the development and delivery of SunU's training programs for Sun’s software engineers, providing new processes, techniques and tools to increase developer productivity and product quality.• Co-chaired committee of engineering managers and directors charged with identifying training needs.• Performed needs analysis in areas targeted, identified performance objectives and training solutions.• Hired and managed contractors to develop and deliver courses on process topics (e.g. software development process, software quality, software testing) and technical topics (e.g. object-oriented software design, C++ programming, graphical user interface design, automated testing tools, etc.).• Personally instructed over 600 software engineers in new software development and release process.• Member of Software Development Architecture Team, that developed and maintained Sun’s process framework. Increased predictability of development timelines and reduced release cycle time.

Co-founded a non-profit working with at-risk youth in San Jose, CA, delivering a provenone-year program to over 50 at-risk youth. Program shown nationally to reduce recidivism by 50%, drug & alcohol use 33%, teenage pregancy 33%. Managing Director of Fundraising through program launch, recruited volunteers and ledtraining sessions for new volunteers. Mentored a youth through the one-year follow-up program.