Provided software and Windows Desktop/Server System Administration support for all Vesta systems including software/hardware configuration, security administration, application interfaces, troubleshooting, consultation and new workload planning to all Vesta groups. Served as an escalation point for junior teammates and regional backup. Office 365 Administrator Intune Administrator Microsoft Exchange Administrator QuickBooks Server Administrator 3cx VoIP Intermediate Engineer /Administrator Printer Server/Papercut Administrator Assigned and managed ticket system. Served as the subject matter expert and participated in regular IT communication involving Vesta Property Services. Provided support for users. Problems that cannot be resolved at this level were prioritized and elevated. Monitored network to ensure security and availability to specific users. Evaluated and modified the system's performance. Maintained integrity of the network, server deployment, and security.Maintained network facilities in individual machines, as well as printers via Active Directory management and group policy. Maintained network file servers,Maintained backups of file share and servers via VEEAM and Google Cloud. Administered servers (VMware Cluster), desktop computers, printers, routers, switches (Ubiquiti), firewalls (Meraki), phones, smartphones, software deployment, security updates and patches. Supported Microsoft Windows server technologies, Office 365, DNS and Active Directory, and virtualization platforms. Monitored performance of Windows server and server applications, identify root-cause and resolve issues. Monitored network performance and resolved issues such as internet bandwidth problems, ISP issues and firewall / router changes. Provided desktop and application support, including new user setups, line of business application support, and hosted application support. Produced, maintained and updated technical documentation.

• 3Cx Administrator VoIP phone systems • IBM MaaS360 administrator • Papercut administrator • Remote desktop support • New acquisitions network build-out • Meraki Firewall Administrator • Assessed technical complexity of tickets to escalate to Tier 3 team. • Mentored less experienced team members to improve customer responses and work towards one-touch tickets. • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues. • Dispatched field service technicians to correct issues requiring in-person technical assistance. • Diagnosed and troubleshot hardware, software and network issues. • Configured hardware, devices, and software to set up workstations for employees. • Researched and identified solutions to technical problems. • Patched software and installed new versions to eliminate security problems and protect data. • Created user accounts and assigned permissions.

PC/Desktop Support, Help Desk management for North Florida , Corporate office and surrounding offices. 3cx VoIP Network Administrator, WAN\LAN Field Technician, Network Design and Implementation , Service Now Ticketing , Procurement and Inventory control

• Face to Face Customer contact Phone troubleshooting • Install and Maintain Small Home Networks Maintain Cable Plant for 600+ home • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings. • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers. • Collaborated with other workers and customers to resolve issues of deficient communications connections. • Connected components to exterior cable systems and tested connections for adequate power and functional links.

Comptia A+ Certified 02/24/14

Auto Dialer , and manual dial contacts to resolve remaining balances on Deficiency Balance Auto loans , Retail and Lease . Maintain Files via skip tracing ,

Instituted collections Policy and procedures for recovery of out standing balances for Motor Vehicle loans , Diligently maintained files with updated information. Provided reports and feed back to Company President regarding increase in recoveries and reduction of outstanding balances , trained collections staff in proper procedures for collections regarding FDCPA and pertinent state laws .

Lease Recovery Manager, Business Leases• Collected on current and 150 days past due accounts via telephone and letter contact• Coordinated repossession of leased equipmentCorporate Collections Account Manager• Recovered title insurance and mortgages• Collected judgments, unjust enrichment's, and processing files to determine if legal actions should be taken to collect the funds, i.e. liens and/or judgments through telephonic contact and letters• Worked on Windows-based platformsAccurint, and Credit Bureau qualified FDCPA Education Certificate 10/20/2005