David Lyons Email & Phone Number

Synchronoss Technologies, 2014-2020Business Analyst* Partnered with dev, test teams as well as client representatives in telecommunications industry during development cycle to validate requirements and improve the quality of the final product* Established effective lines of communication across multiple client and partner teams to manage the impact of ongoing platform development.* Produced effective documentation to simplify cross-training and onboarding new talent* Triaged incoming issues to determine the best course of action to correct each while prioritizing and investigating high impact incidents* Analyzed automation workflows to identify production pain points and drive process improvement* Quickly produced ad hoc SQL reporting on production databases to analyze and explain workflow trends as well as identify failures with the ongoing goal of automation improvement* Ramped up to subject matter expert on multiple programs in telecommunications industry, including mentoring and training back-up personnel to establish layered supportCovestic, 2012-2014Shift Lead* Responsible for monitoring Microsoft's Commerce Platform services in an Operations Center environment and providing immediate response and communication during service-impacting events* Established tool development team (C#, .Net 4.5, Entity Framework) with focus on interface design within Microsoft-defined best practices.* Provide mentoring for engineers on my shift and training of new hires* Oversee triage of incoming tickets and route to appropriate response teamsU.S. Army Reserve - Personnel Readiness and Systems Division, 2005-2009Database Administration, Mobilization and Systems Specialist* Architect of new database systems for physical security and personnel needs - designed and implemented databases to meet user requirements* Solely responsible for managing 4,500 mobilization records to track individual and unit deployments for Operation Enduring Freedom* Imported, organized, and maintained personnel database of 200,000 Army Reserve Soldiers* Subject Matter Expert on mobilization and personnel systems* Single point of contact for systems questions for cross-functional teams* Mobilized under Operation Enduring Freedom to assist with activation and deployment of Army Reserve units