1. Definition of group purchasing policy2. Supplier and partner management 3. negotiation of complex / major contracts for the group4. Cost optimization5. Software Compliance management

Missioned by the board to optimize the group's cash position :1. Renegotiation of the group's main contracts, all areas combined (IT, telco, leases, energy...) : 7 million saved. Negotiation of all contracts over EUR 100 0002. Financial optimization audits of subsidiaries (France, Morocco, Romania, Spain)3. Heavy litigation management (Licences compliance, production outages...)4. QOS management of leading IT and telco providers5. Setting up partnership contracts for Cegedim IT or launch of offers (Dell, Huawei...)

1. Contracts negociation for Cegedim Assurances, Cegedim Medical Softwares and for IT group Department (up to 25M€) : software licence, maintenance, integration, outsourcing for global accounts in France and Africa2. Group Compliance Manager : legal watch and adivce (health law, IP, data privacy)3. Healthcare data hosting expert (4 authorisations managed for the group)4. Disputes, litigations, arbitration5. Management of 2 senior lawyers

1. Drafting of contracts : launching of new offers ; master agreements ; POC ; NDA ; sales agent...). Customers or suppliers'contracts amendments and dispensations. Update of all Navaho contracts database : Sales Proposals, Sales Conditions, Technical Services Descriptions.2. Management of "HDS" approval procedures, for Health Data Hosting (P1, P2, P3 and P6 forms)3. Intellectual property rights : management and protection of all trademarks and domain names (registering or purchasing of domain names) for the Group.4. Management of all kinds of VIP Customers or suppliers escalations to CEO and General Management of certain specific issues until resolution5. SPOC Group with our lawyers for all summons against customers or suppliers : investigation of the cases and validation of their conclusions.6. dealing with all Police's requisitions when investigating on cyber offences

Altran T&M mainly addresses large Telco companies (operators, integrators and manufacturers) but also some major end user accounts.As a consultant, my role was to provide regulatory, organizational or technical project management or to supervise strategic global accounts.1. Spent 2 years with Orange France (Regulatory and Direction of Customer Services) and France Telecom (DIVOP : interconnection) :Project Manager : implementation of the free waiting time in Orange information systems when calling Orange Customer ServicesProject Manager : creation of processus for delivery teams and expertise centers when launching complex offers (Business Talk Mobile ; ToIP and Mobile...)2. Spent one year with SFR Business Team as a global accounts Service Manager for 3 strategic customers. Also led Specific technical projects in case of difficult customer context.

1. Global management (pre and post sale) of the company’s biggest customer account in a difficult context.2. Project manager to design and built a highly available and secured web platform (9 billions € of orders taken annually via this network); Calculation of this customer’s profitability;3. Creation of processes about outsourcing customer’s IT systems; ITIL trainings

1. Validation and negociation of complex contracts (internet, direct voice, data, hosting)2. Support to all teams for providers or customers disputes resolution. Direct management of heavy issues.3. Management of customer disputes sent by Credit Control to the credit insurance company (SFAC Euler).4. Main interface within the National Sales team with Customer Care, Billing, Finance, Delivery.Management of 3 employees

1. Management of a 6 consultant’s team; Call handling system and team statistics.2. Escalation point for all difficult queries encountered by the consultants.3. Creation of all processes intended for Customer Care’s activities. Recruitment of 4 consultants; processes and products trainings. 4. “BITS” Project Manager and trainer for France (EMEA “ticketing” system), first European country to launch the tool.

1. Management of all “level 2” disputes (Credit Control, legal, technical, Billing) requiring a concerted action from several departments until their complete resolution (2, 5 millions € recovered for 2000 together with Credit Control).2. Management of relationships with legal administrators for bankrupted customer companies.3. Support and training to consultants (technical, products, process).

1. "Bug 2000" project manager2. Advice to craft companies

Drafting of loans and insurance contracts for cars (Pack MAAF)

1. Processing of all operations concerning Craft companies2. Advice and training to company creation