David M. Email & Phone Number

Finland

• Plan and manage operational policies and strategies in AMEA region.• Delegate responsibilities to other managers to meet company goals.• Ensure that the required statistical reporting is completed and disseminated as appropriate.• Oversee and take responsibility for regional quality control and performance management.• Direct recruitment and training processes in response to company requirements• Manage large budgets and be accountable for these budgets.• Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity• Managing crisis situations, which may involve complex technical hardware or software problems.• Providing guidance and support to field office IT staff as they perform troubleshooting and maintenance tasks on the servers, PCs, and other devices.• Establishing project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress.• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends anticipating requirements• Developing, and implementing new IT procedures in the field and reviewing and enhancing existing procedures• Escalate to Senior Management levels as needed to bring correct response and support from owning groups.• Conduct, Participate and contribute to postmortem calls within the Problem Mgt process, where required.• Identify & pursue opportunities for continuous improvement.• Responsible for managing IT SLA’s, CSAT and SLO’s.• Managing the cloud operations team and responsible for Azure infrastructure.• Managing the network security & firewall.• Interact directly with all departments’ heads to identify needs.• Head and stimulate department team to attain set standards and objectives.

Dubai, United Arab Emirates

• Manage IT infrastructure for a multi-million-dollar government firm with + 3000servers and +4000 workstations across eighteen offices and manage a team of 60+ technical personnel• Driving UAE leadership, worked on the IT vision and future demands of engineering needs for offshore sites.• Responsible for managing the Infrastructure, Operations, IT Security, and business req's for RTA.• Bridge the gaps between IT and customer needs and draft the proposals to enhance the offshore capabilities. BCP/DR planning for each department to ensure service continuity. • Shown strong stake holder management skills.• Approver for a change and key member of CAB for approving change requests• Ensure compliance with the Incident & Problem management processes; to ensure effective and efficient management of Incidents and Problems• Manage major incidents, ensuring the smooth transition from Incident to Problem Management phase.• Ensure timely and accurate communications during an incident.• Develop IT strategy and the IT roadmap, review with the 3rd party IT service provider opportunities to resolve the business challenges - AWS, Azure & Dell. • Develop the team and mentees through empowering, practicing the best practices of leadership development. • Manage the global IT budget and forecast.• Responsible for managing the data centers across the office locations.• Managing the BCP strategy to ensure minimal impact in case of any disasters.• Responsible for Cloud Operations, Windows, Security, Compliance• Provide trainings on negotiation, business development, Innovation, conflict management, build the PDP’s, developing gap analysis, personality analysis, inside-out coaching. • Run the team through PBL to manage difficult interactions, developing cultural intelligence, business development and adapting to Change.

Profile of an IT leader with over 15 years of experience in IT Enabled Services and Airline industry with demonstrated success implementing strategic IT initiatives that improved business functionality.• Managing a team of around 30+ resources at the site and operations for project• Handling setup of more than 1500 server, 15000 users and 1000 network devices.• Managing infrastructure roll out projects and other standardization projects.• Leading and Managing technical towers projects and operations• Ensuring all the agreed SLA are delivered and no deviation recorded• Interaction with client CXO level for different projects and operations update.• Managing quality through frequent audit reports at the site• Creating processes and documentation for quality service desk setup• Ensuring Patch, IOS management for all servers and network team.• Daily Review of Operations with client across continent• Managing Wintel, Web Application, Voice and Data Network Team.• Ensuring Service Desk Team documents and performs all the agreed ITIL processes.• Ensuring Dell cost model and other process implementation.• Identifying resources and arranging trainings for them.• Preparation of Tender, Request for Proposal and SOW for different projects.• Reviewing daily and weekly internal reports, preparing monthly reports for Leadership Team Review.• Delivers continuously improving year on year expense results by improving processes and increasing productivity• Identifying and implementing cost saving initiatives

• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Linux and Windows servers (rack mounts/blades, and VMs)• Taking care of backup, off-site tape storage, inventory-asset management• Installing, configuring and deploying new PCs & Servers• Converged and Hyper Converged Infrastructure platforms (EMC VxRail, VCE, Cisco Unified Computing, Dell)• Virtualization platform and Automation Tools (VMware, Microsoft)• Perform operating system software updates, upgrades and patches• Scripting languages such as PowerShell, Perl, python, bash and shell scripts• Active Directory, Group policy, DNS, DHCP of Windows 2012/2008 server• High Availability solutions through Microsoft, Load Balancers (LTM/GTM)• Cross platform expertise with architectural knowledge on Cisco, EMC, Dell, VMware and Microsoft products supporting Compute, Network, and Storage and virtualization platform.• Maintain and administer of UNIX/Windows critical hosting environment with focus on services delivered to Boeing Airplanes• Strong Experience in Enterprise /Mid-range arrays, SAS / SATA, Fiber Channel, PCIe storage and Backup technologies.• Deep understanding in Network technologies (Switching & Routing)• Deliver technical support to engineering teams, aiding optimization of existing system(s) and processes. Support includes monitoring of incidents and their timely resolution • Setup, build and maintain distributed file systems, data warehouses and secure Backup and Restore flows

Chennai Area, India

• Provided design, implementation, administration and support of Windows 2000 Active Directory and Windows NT legacy domain.• Architected, installed, and maintained Windows NT, 2000-2003 server solutions for both production and development environments.• Managed the Help desk & Desktop Support team which supported Windows 9.X, 2000, XP, Vista, and Windows 7 along with the MS-Office including mail services.• Managed the coordination and support of Network systems for corporate and remote locations consisting of over 300+users. • Administered Windows 2003 servers. Configured, repaired, and installed new systems and equipment at locations experiencing problems with hardware, software, networking, etc.• Managed the Help desk & Desktop Support team which supported Windows 9.X, 2000, XP, Vista and Windows 7 along with the MS-Office including mail services.• Created Images for remote and corporate. Contribution made to the improvement in office operation and customer service.• Coordinated Help Desk support activities with small IT group consisting of only 8 members.• Daily maintenance and support of Windows 2000 and XP Desktops and laptops.• Installing and configuring software and client tools in Remote• Troubleshooting different kinds of issues in Remote.

Education record

Education record

Education record