David M. Email & Phone Number

Finland

• Plan and manage operational policies and strategies in AMEA region.
• Delegate responsibilities to other managers to meet company goals.
• Ensure that the required statistical reporting is completed and disseminated as appropriate.
• Oversee and take responsibility for regional quality control and performance management.
• Direct recruitment and training processes in response to company requirements
• Manage large budgets and be accountable for these budgets.

Dubai, United Arab Emirates

• Manage IT infrastructure for a multi-million-dollar government firm with + 3000servers and +4000 workstations across eighteen offices and manage a team of 60+ technical personnel
• Driving UAE leadership, worked on the IT vision and future demands of engineering needs for offshore sites.
• Responsible for managing the Infrastructure, Operations, IT Security, and business req's for RTA.
• Bridge the gaps between IT and customer needs and draft the proposals to enhance the offshore capabilities. BCP/DR planning for each department to ensure service continuity.
• Shown strong stake holder management skills.
• Approver for a change and key member of CAB for approving change requests

• Profile of an IT leader with over 15 years of experience in IT Enabled Services and Airline industry with demonstrated success implementing strategic IT initiatives that improved business functionality.
• Managing a team of around 30+ resources at the site and operations for project
• Handling setup of more than 1500 server, 15000 users and 1000 network devices.
• Managing infrastructure roll out projects and other standardization projects.
• Leading and Managing technical towers projects and operations
• Ensuring all the agreed SLA are delivered and no deviation recorded

• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Linux and Windows servers (rack mounts/blades, and VMs)
• Taking care of backup, off-site tape storage, inventory-asset management
• Installing, configuring and deploying new PCs & Servers
• Converged and Hyper Converged Infrastructure platforms (EMC VxRail, VCE, Cisco Unified Computing, Dell)
• Virtualization platform and Automation Tools (VMware, Microsoft)
• Perform operating system software updates, upgrades and patches

Chennai Area, India

• Provided design, implementation, administration and support of Windows 2000 Active Directory and Windows NT legacy domain.
• Architected, installed, and maintained Windows NT, 2000-2003 server solutions for both production and development environments.
• Managed the Help desk & Desktop Support team which supported Windows 9.X, 2000, XP, Vista, and Windows 7 along with the MS-Office including mail services.
• Managed the coordination and support of Network systems for corporate and remote locations consisting of over 300+users.
• Administered Windows 2003 servers. Configured, repaired, and installed new systems and equipment at locations experiencing problems with hardware, software, networking, etc.
• Managed the Help desk & Desktop Support team which supported Windows 9.X, 2000, XP, Vista and Windows 7 along with the MS-Office including mail services.

Education record

Education record

Education record