David M. Email & Phone Number

Melbourne, Victoria, Australia

Provide essential assistance to individuals with various needs. Responsibilities varied based on the specific context and the client requirements. Household tasks ● Domestic chores, including cooking, cleaning, laundry, and grocery shopping. ● Maintain a clean and safe living environment for the client. Emotional support ● Companionship and support. ● Enhance their emotional well-being. Healthcare assistance ● Assist with routine health checks. Social interaction ● Support clients to access community facilities, attend social events or meet friends. ● Encourage and facilitate participation in hobbies, interests and skill-building activities

Australia

Studying Diploma Community Services.Assess Co-Existing needs.Maintain Legal and Ethical ComplianceIdentifying Domestic and family violenceDevelop and implement Service ProgramsDevelop workplace communication strategiesConfirm Client Development statusAnalyse impact of sociological factorsManage and promote diversityImplement community development strategiesProvide Systems AdvocacyEstablish Counselling relationshipCase managementCounsel clients affected by Domestic and family violenceTrauma-informed careReflection

South Yarra, Victoria, Australia

Worked within the CSP LGBTIQA+ My Aged Care, Housing and Peer Support. During my 200 student placement hours, I had the privilege of shadowing peer support field experts. These professionals provide essential knowledge, information, and connections to individuals and groups living with HIV. Through this experience, I gained invaluable insights into the HIV Peer Support Model and further developed my understanding of the unique challenges faced by LGTPQI communities in regional areas. As a peer, I actively engaged with clients, establishing rapport and trust. My meticulous recording of our interactions in Penelope further reinforced the importance of adherence to legislative requirements and underscored the significance of detailed note-taking.Provide support to a home care client during their recovery from injury while shadowing a THH Carer and THH expert. ● Conduct outreach visits to the client in both hospital and a rehabilitation centre. ● Establish rapport with clients, fostering a positive and supportive environment.

Sunshine West, Victoria, Australia

.I shadowed Youth Workers within the Inside Out program at Concern Australia while they performed the below essential duties to support young people while gaining knowledge of the program, its objectives, and difficulties. Meet and Assess Young People ● Assess young people’s accommodation needs using organisational assessment guides. ● Ensure houses are furnished and have all necessary household items. Advocate for Young People ● Advocate on behalf of young people, ensuring their needs are understood by Concern Australia staff and other professionals. Support Services ● Assist young people in understanding and accessing relevant support services. ● Shadow “Steps” Homeless outreach program during the evenings, engaging with clients at food support areas around the CBD. Individual Needs● Provide support based on individual, communal, physical, emotional, psychological, and spiritual needs. Client Care Plans ● Engage with multiple cohort professionals regarding care plans. ● Support and empower young people with a view to keeping them safe. Mediation ● Manage and deescalate lead tenant and young person conflicts. ● Mediate conflicts and disputes generally.

Burwood, Victoria, Australia

The service aimed to provide alternative pathways to health care for non-critical patients to reduce the stress of the pandemic on both ambulance and hospital services. Telephone Triage ● Triage queued 000 calls; assessing and managing patient needs remotely. ● Operate industry-specific communication systems to facilitate efficient responses. Referral and Coordination● Refer patients to appropriate healthcare and community-based health service providers. ● Collaborate with stakeholders to facilitate a coordinated response based on patient needs.Emergency Escalation ● Escalate calls back into the emergency ambulance system for immediate assistance.

Australia

Ensuring a positive safe and memorable experience for passengers during their flights.

Melbourne, Victoria, Australia

Domestic and Short-Haul operations. Multiple Aircraft endorsement. Ensuring a positive and safe experience for passengers during their flights. Leadership and Team Management, Safety and Service Responsible, Exceptional Customer Service, Administrative Tasks

Australia

A crucial part in maintaining public health and safety the core duties of this role involved maintaining the safety and ensuring compliance of quarantined guests. Enforcement of Quarantine Directions.● Support the Chief Health Officer, authorised officers, and Victoria Police in enforcing the Isolation (International Arrivals) Directions within the hotel premises. ● Ensure that quarantined guests do not leave the hotel during their quarantine period without permission from an authorised officer.Guest Interaction and De-escalation ● Provide advice to quarantined guests on which areas of the hotel they can access. ● Ensure that any disputes involving guests are de-escalated without physical contact. Provide emotional support and reassurance to distressed guests. ● Direct guests with questions about their quarantine to the dedicated Government Support Services.

Melbourne, Victoria, Australia

Efficient Project Delivery:Ensure projects are delivered to the customer within agreed timescales and budgets.Assist in creating splice plans, test plans, system as-builts, and other relevant documentation.Verify that contractors and vendors perform activities correctly.Project Management:Manage the development and quality delivery of all project documents and deliverables.Identify gaps in project delivery (time, cost, resources, deliverables) and escalate as needed.Develop and maintain project plans, tracking critical path tasks, dependencies, and requirements throughout the project lifecycle.Manage project budgets according to program guidelines.Coordinate with the Project Construction lead for project timing, execution,

Melbourne, Victoria, Australia

Daily Operations● Oversee the daily opening and closing procedures, ensuring that the bar is ready for business and securely closed at the end of the day. ● Stock control and maintenance. ● All accounting and bookkeeping tasks including staff pay. ● Design and plan promotional and advertising activities. Staff Management and Customer Service ● Hire, supervise, train and roster staff, bartenders and other team members. ● Customer service, address any complaints and maintain a positive customer experience. Negotiate Contracts ● Negotiate pricing, terms, and contracts with suppliers.Policies, Procedures and Safety ● Establish, communicate and enforce operational policies and procedures for staff behaviour, cleanliness, and customer service. ● Enforce safety protocols, including fire safety, hygiene, food safety and responsible service of alcohol.

Diploma Of Community Services, Pass

Psychological Studies