David M. Email & Phone Number

El Cajon, Ca, Us

San Diego, California, United States

San Diego, Ca

As part of an ACT team, visiting individuals with Serious Mental Illness to support them through coaching independent living, social, and emotion management tools.

San Diego, California, United States

Provided support, guidance & advice to diverse mental health and addiction clientele. Listened to concerns & suggestions of mental health & addiction clinicians to improve quality of support given. Facilitated group therapy sessions to support resilience, mental health, emotion management & addiction recovery in client population.

Greater San Diego Area

Managing technical support issues from creation to completion.Updating clients regarding existing technical support issues.Ensuring prompt service and efficient workflow for technical support issues.Coordinating analytical and technical resources to effectively and efficiently address client concerns.

Greater San Diego Area

• Customer service – Providing sales & customer service support in call center setting.

Greater San Diego Area

• Customer service – Providing sales & customer service support in call center setting.

Greater Los Angeles Area

• Overdraft Recovery - Recovered over $2M in funds inappropriately debited from cardholder accounts.• Outsourcing Transition - Advised, trained, assisted and provided Quality Assurance support for transition of responsibilities from corporate office to outsourced provider in Manila, Philippines.• Cost Reduction - Eliminated $200K in annual manpower needs by advising the elimination of unnecessary overdraft recovery process.• Suspicious Trend Identification - Identified and addressed compliance concerns pertaining to both internal policy and procedure and governmental regulations.• Quality Assurance - Ensured maximum quality and efficiency of tasks, processes and procedures.

Greater Los Angeles Area

• Case Management - Assisted mental health professionals with individual evaluations and assessments, assigned PASRR cases to evaluators and assured case progression to completion• General administrative support - Filing, report writing, data entry and analysis, Microsoft Office, Word, Excel, Outlook, and PowerPoint applications.• Quality Assurance - Ensured maximum quality and efficiency of tasks, processes and procedures.

Greater Los Angeles Area

• Procedures Manual - Composed Student Records Coordinator procedures manual to ensure compliance with university and governmental regulatory policies and procedures.• Record and Database Management - Compiled and organized student records and customized database system to increase accuracy and efficiency of records management• Seminar Training – Collaborated with staff and external organizations to share information and meet University goals.• Leadership and Supervision - Organized and supervised team of student workers and Student Records Coordinators to facilitate University mission and enrollment goals.• Academic Advisement - Corresponded via phone and email with staff and students regularly to ensure student retention and progress through program.• Student Teacher Placement - Established working rapport with school districts, principals, students, staff and faculty to ensure successful student teaching and positive professional relationships.• Contract Negotiation - Established and maintained contractual agreements and partnerships with schools and school districts to facilitate student teaching.

Greater Los Angeles Area

Procedures Manual - Composed Student Records Coordinator procedures manual to ensure compliance with university and governmental regulatory policies and procedures.Record and Database Management - Compiled and organized student records and customized database system to increase accuracy and efficiency of records managementSeminar Training - Collaborated with staff and external organizations to share information and meet University goals.Leadership and Supervision - Organized and supervised team of student workers and Student Records Coordinators to facilitate University mission and enrollment goals.Academic Advisement - Corresponded via phone and email with staff and students regularly to ensure student retention and progress through program.Student Teacher Placement - Established working rapport with school districts, principals, students, staff and faculty to ensure successful student teaching and positive professional relationships.Contract Negotiation - Established and maintained contractual agreements and partnerships with schools and school districts to facilitate student

Bachelor Of The Arts, English

Activities and Societies: Philosophy, English, Creative Writing, Psychology, Sociology, Cultural Studies.Worked for University Library.

Creative Writing

Activities and Societies: Creative Writing, Philosophy, English, Music, Theater.Acted in theatrical performances & participated.

Undeclared

Activities and Societies: Theater, Philosophy, Creative Writing, MusicActed in theatrical performances & participated in cultural.