David M. Email & Phone Number

Excellent 'People Skills', empathic and patient - with strong concern for the welfare of others.Genuine desire to provide the best possible quality Support Coordination or Case Management care for people with a disability.Always Proactive - 'Roll up the sleaves' and 'Gets things done!'Extensive experience working with Mental Health clients - over 20yrs.Highly developed interpersonal communication skills and conflict resolution skills. - Able to work and effectively communicate well with all participants (Clients in a MHS perspective), their families, community agencies and other professionals.Able to ensure all services are streamlined and individual participant focused.Strong ability to be adaptable to changing circumstances and being able to prioritise urgent work from less urgent tasks.Solid ability to problem solve and critically evaluate problems/ issues to come up with a solution focus for participant problems/ issues or crisis, for all stakeholders and managementAble to create and maintain new relationships with key stakeholders for the purposes of raising positive awareness of the company brand and supports available.Positive, pro-active team player with a "can do attitude' who enjoys collaborating with others to improve the lives of people with a disability.Strong work ethic and self-starter. Strong desire to learn and contribute to the team.Professional at all times - punctual, flexible, reliable, trustworthy.Proficient in the Microsoft Office Suite, ie Teams and Outlook and use of other technologies/ apps.Able to consistently maintain a high level of Participant satisfaction.Able to maintain a high level of management reporting, accountability and transparency practices on a regular and ongoing basis.Able to assist new Participants to obtain NDIS funding/ access wherever possible and highly experienced in writing Support Coordination Plan Review reports, eg Change of Circumstance, SIL application reports.Highly experienced in organising/ collecting and reviewing all Allied Health reports and evidence for Plan Reviews, eg OT FCA reports.Maintaining regular ongoing communications with NDIS Planners, LACs'.