David M. Email & Phone Number

Montreal, Canada Area

• Work closely with Sales to provide technical assistance during product evaluations, onboarding and integration projects for prospects and clients. Perform product demonstrations and showcase product capabilities to prospects and clients.• Provide product training online or in-person.• Assist with RFP/RFI technical responses.• Interface with Product Management to provide feedback.• Provide extended support, training services and assistance onboarding clients on Broadsign… Show more • Work closely with Sales to provide technical assistance during product evaluations, onboarding and integration projects for prospects and clients. Perform product demonstrations and showcase product capabilities to prospects and clients.• Provide product training online or in-person.• Assist with RFP/RFI technical responses.• Interface with Product Management to provide feedback.• Provide extended support, training services and assistance onboarding clients on Broadsign applications running in Windows or Linux environments.• Provide consultation to customers for integration projects.• Interface with the Support team to escalate issues.• Answer detailed questions about the product and host release webinars.• Create documentation and step by step guides for innovative solutions created within Services team• Provide “white-glove” service for a number of clients• Assist and provide feedback to client questions, revolving around hardware decisions, and technical “A/V” related questions or concerns. • Internal, and client side workflow / process building. • Process, and Workflow documentation (internal and client facing)• General Account Management Show less

Montreal, Canada Area

Main point of contact for quoting, hardware or software queries, other requests client facing or internal. Also started and currently run a Quality Assurance department. • Head of Quality Assurance Dept.• Completed QA Standards documentation. • In charge of QA documentation, Wiki Setup, black box and grey box test plans• Responsible for seeking out, and acquiring necessary hardware to ensure all testing is accurate, and as close to a client’s production environment as… Show more Main point of contact for quoting, hardware or software queries, other requests client facing or internal. Also started and currently run a Quality Assurance department. • Head of Quality Assurance Dept.• Completed QA Standards documentation. • In charge of QA documentation, Wiki Setup, black box and grey box test plans• Responsible for seeking out, and acquiring necessary hardware to ensure all testing is accurate, and as close to a client’s production environment as possible.• Attending weekly scrums and work closely with the development team to ensure constant communication, and steady workflow.• Attending technical meetings to provide input and begin initial test scenarios.• Provide quotes to client for hardware and software solutions pertaining to digital signage.• Provide hardware and software standards for client projects.• In charge or purchasing hardware, and ensure it has been tested/configured and ready for production.• Attending project launch meetings to begin Project Architecture documentation.• Also acted in a support role for clients regarding content and software made by Telecine.• Abide by strict deadlines set by project managers.• At times, step in as Project Manager• Coordinate resources to ensure on time delivery to clients. Ensure project remains on track and within budget.• Work within a Scrum environment, with heavy use of Kanban workflow practices.• Create Scope of work guides as well as client quotes for estimated work, based on guidelines or asks from client.• Frequent communication with Account Managers associated to client account. • Have strong knowledge of computer hardware and software, digital signage screens, AV cabling, Computer GPU’s and other technology related to digital signage. Show less

Montreal, Canada Area

Support Test Leads with the latest certification documents and process updates.Participate in the project's early developments and provide QA insight in production.Create and update QA documentation for all supported platforms: *Wiki Project Page(s) per platform(s). *CRC, Test Plan(s), Compliance and other relevant documents.Complete the Project Setup on both SVN and QA Share.Maintain and update the project related QA documents on the QA Share and… Show more Support Test Leads with the latest certification documents and process updates.Participate in the project's early developments and provide QA insight in production.Create and update QA documentation for all supported platforms: *Wiki Project Page(s) per platform(s). *CRC, Test Plan(s), Compliance and other relevant documents.Complete the Project Setup on both SVN and QA Share.Maintain and update the project related QA documents on the QA Share and SVN.Organize Playtest sessions in the late development phases to ensure project quality is on target.Process the results and provide Production with a clear and concise report.Manage the project's QA database: *Manual setup and update of Hansoft Database Columns *Update the Database Status Report document per Version/Milestone.Post-Mortem following manufacturer certification approval.Assemble SCRUM meetings based on current needs within QA or assemble the assigned team to participate in the project's Daily SCRUM.Keep the QA aware of incoming builds and plan capacity accordingly.Use the release information to send a Task Request and proceed with the test cycle.Obtain regular feedback and progress reports from running test cycle.Send a Lead Task Report following the tests results. Show less

Participate and contribute in weekly upper management meetings for the Montreal Office. Serve as Onsite liaison to represent QA interests in the Montreal office and to facilitate passing of information between different production teams on the managerial levelDirect and supervise a team of Test Associates and QA Leads. Total of 45 testers and 5 Leads (US & Canada offices) for testing and live support of 4 live products and 2 projects in developmentConsistently communicate with… Show more Participate and contribute in weekly upper management meetings for the Montreal Office. Serve as Onsite liaison to represent QA interests in the Montreal office and to facilitate passing of information between different production teams on the managerial levelDirect and supervise a team of Test Associates and QA Leads. Total of 45 testers and 5 Leads (US & Canada offices) for testing and live support of 4 live products and 2 projects in developmentConsistently communicate with Operations and Community before, during and after live updates to ensure server stability and community awareness of scheduled downtimeCoordinate planning with 5 production teams to ensure quality testing for all game features involving our products, including the Operations and Billing departments for any website or server workEnforce NDA and EULA regulations on public test servers and betasConduct interviews for QA recruitment and set salaries for new personnel. Proficiently train new employees on the use of QA tools and procedures, including production pipelineDevelop new personnel with proper network access, internal and external login informationEffectively ensure hardware/software balance for the Montreal OfficeResponsible for 90 day and annual reviews as well as promotions or any disciplinary actions Show less

Montreal, Canada Area

Worked proactively with Operations and assured stability for live updates. Provided support and participation in Marketing events and demonstrated products Live for journalists, including PAX, GDC, GC, DragonCon events.Organized and conducted daily meetings and conference calls between the Oslo, Durham, and Montreal offices to sort priorities per deadline and coordinated tester workflow and tracked progress daily using Jira and ExcelAuthored test cases and procedures for new… Show more Worked proactively with Operations and assured stability for live updates. Provided support and participation in Marketing events and demonstrated products Live for journalists, including PAX, GDC, GC, DragonCon events.Organized and conducted daily meetings and conference calls between the Oslo, Durham, and Montreal offices to sort priorities per deadline and coordinated tester workflow and tracked progress daily using Jira and ExcelAuthored test cases and procedures for new features and content, often coordinating with development teams to find valid updated informationParticipated in daily meetings with Lead developers and department Heads to ensure content completion for beta phases, marketing events, or iteration deadlinesDeployed and patched internal and external servers with necessary updates and established new build versions to facilitate testing. Maintained Beta and Public test servers with patches and created update notes for forumsBeta/Test Server Forum Administration and Moderation utilizing Xenforo and vBulletin forums. Bug Reporting database Administration for Jira & Mantis. Also used Bugzilla database dailyOrganized test lists for all functionality testing as well as compliance testing for Games for Windows and EA standardizationOrchestrated constructive feedback and recommendation sessions during product development to assure a standard of qualityEfficiently handled departmental duties, including personnel tracking and performance reviews Show less

Montreal, Canada Area

Conducted functionality and compliance testing, often requiring creation of new bug report entries into the Jira, Mantis, and Bugzilla databases. Tested all websites, billing and customer service toolsProvided administration and moderation on forum postings as well as communication with the player base daily. (vBulletin)Instrumental in new product launches which involved overseas travel during journalist events and crunch timeValidated customer-reported issues via Mantis… Show more Conducted functionality and compliance testing, often requiring creation of new bug report entries into the Jira, Mantis, and Bugzilla databases. Tested all websites, billing and customer service toolsProvided administration and moderation on forum postings as well as communication with the player base daily. (vBulletin)Instrumental in new product launches which involved overseas travel during journalist events and crunch timeValidated customer-reported issues via Mantis database, in-game generated petitions and public forums Show less

Montreal, Canada Area

Testing website for defects, bugs, glitches and anomalies. Scanning for errors within the website from a user point of view, as well as sifting through Javascript to check for possible errors. Consistently provided quality assurance inspections across major franchise chains in the regionOversaw the product and advertisement flow for customers.

Montreal, Canada Area

Ensuring applications made by Nokia meet and exceed the expectations of our Quality Assurance standards. Also completed compliance and compatibility testing for these applications across a multitude of Nokia devices.Followed test plans, updating existing test plans and methods, as well as created new QA documentation and Supervised a team and provided daily status reports to upper management

Ensuring applications made by Gameloft meet and exceed the expectations of our Quality Assurance standards. Completed a number of different QA tests, all mobile applications/games on a variety of mobile devices/platforms.Followed test plans, updating existing test plans and methods, as well as created new QA documentationParticipated in multiple “playtest” sessionsDesigning checklists on Microsoft Excel, specifically regarding all aspects of a specific type of video game… Show more Ensuring applications made by Gameloft meet and exceed the expectations of our Quality Assurance standards. Completed a number of different QA tests, all mobile applications/games on a variety of mobile devices/platforms.Followed test plans, updating existing test plans and methods, as well as created new QA documentationParticipated in multiple “playtest” sessionsDesigning checklists on Microsoft Excel, specifically regarding all aspects of a specific type of video game in the testing phaseHeavy usage of Microsoft Office. Show less

Associate'S Degree, Graphic Communications

Dec, Publication Design Management