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As a member of the executive leadership team, I am a seasoned leader with a proven track record of building, leading, and inspiring high-performing global enterprise support, services, and customer success teams. Driven by a customer-centric approach, I focus on delivering exceptional value, fostering lasting relationships, and earning customer loyalty.My leadership philosophy centres on empowering and motivating teams to excel by fostering growth, engagement, and development. This approach creates a culture of high performance, driving outstanding employee satisfaction and exceptional customer outcomes.I bring expertise in leveraging business process improvement strategies to enhance operational efficiency and adaptability, ensuring my teams remain agile in meeting ever-evolving business demands.Passionate about creating world-class customer service teams, I firmly believe that exceptional customer experiences are the cornerstone of retention and a critical differentiator in today’s competitive landscape. I thrive on building teams that transform service excellence into a strategic advantage, delivering unparalleled value to customers.
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Senior Vice President, Customer ExperienceNshift Dec 2023 - PresentLondon, England, United Kingdom -
Vice President Customer ExperienceNshift Sep 2021 - Dec 2023London, England, United KingdomnShift is the global leader in Cloud Delivery Management Solutions. Our platform enables the delivery of close to 1 billion annual shipments to over 190 countries.We offer an end-to-end cloud platform to automate and optimize the entire delivery management process – from ecommerce shop check-out delivery options to label creation to delivery tracking and last mile logistics, including returns management.Our software caters to the shipping needs of our +90k customers ranging from small businesses to large enterprises in various industries including retail, ecommerce, 3PL companies and manufacturing. With more than 100+ pre-built third-party integrations, it is easy to integrate to our platform regardless of your ecommerce, ERP or WMS setup.Our headquarters are based in London and Oslo.
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Vice President, Global Customer Support And ServicesSnow Software Apr 2020 - Sep 2021Bracknell, England, United KingdomSnow Software is changing the way organizations think about their technology investments, empowering IT and business leaders to drive transformation with precision and agility, today and into the future. -
Senior Director, Head Of Appliance Customer Experience, Customer SuccessVeritas Technologies Llc Jul 2016 - Apr 2020Reading, United KingdomVeritas Technologies empowers businesses of all sizes to discover the truth in information, their most important digital asset. Ninety-seven percent of Fortune 100 companies rely on Veritas products and solutions. We focus on information, not infrastructure, resulting in a comprehensive approach to multi-cloud data management providing protection, availability and insight to data everywhere.As the leader of the appliance global field support, services and customer success operations, I am responsible for the appliance support and services strategy and execution globally, accountable for the overall appliance customer experience. -
Director, Global Field Support And Services, Appliance SolutionsVeritas Technologies Llc Jul 2013 - Jun 2016Reading, United KingdomResponsible for building, leading and scaling the appliance global field support and services organisation to meet the rapidly growing installed base with increasing customer expectations.The appliance product family became key to the Veritas strategy and as we developed our support and services capability we were committed to using telemetry to identify insights, enabling us to transform the customer experience to be more proactive, predictive and pre-emptive, reducing customer effort and increasing customer satisfaction.
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Senior Manager Appliance Global Expansion OrganizationSymantec Mar 2012 - Jun 2013Reading , BerkshireGrew the appliance business within the EMEA region by enabling an additional 37 countries for sales, support and services working cross-functionally with Sales, Trade Compliance, Tax, Legal, Marketing and our Field Service Partner. -
Senior Manager Emea Appliance Field Support And ServicesSymantec Jan 2011 - Feb 2012Reading, BerkshireSet up our first hardware Field Service Partner within EMEA as we entered into the hardware business with our first Appliance products.
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Netbackup Enterprise Support ManagerSymantec Jul 2008 - Jan 2011BerkshireManaged a team of Backline Support Technicians supporting our enterprise customer base using Veritas NetBackup ensuring the most complex issues were resolved and defects or enhancements were fed to engineering improving product quality.
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Backupexec Enterprise Support ManagerSymantec May 2006 - Jun 2008BerkshireManaged a team of BackupExec Support Technicians supporting our customer and partner base using Veritas BackupExec.
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Senior Backline Support EngineerVeritas Technologies Llc Sep 2003 - May 2006Berkshire
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Backline Support EngineerVeritas Technologies Llc Mar 2001 - Sep 2003Berkshire
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Technical Support EngineerVeritas Technologies Llc May 2000 - Mar 2001Berkshire
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Software Support SpecialistAmdahl Corp. May 1997 - May 2000Berkshire -
System AdministratorDirect Wines Sep 1995 - Apr 1997Reading, United Kingdom -
QrfRoyal Air Force (Raf) Oct 1988 - Aug 1995
David Carey Skills
David Carey Education Details
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St. Georges School
Frequently Asked Questions about David Carey
What company does David Carey work for?
David Carey works for Nshift
What is David Carey's role at the current company?
David Carey's current role is Senior Vice President, Customer Experience.
What is David Carey's email address?
David Carey's email address is da****@****ail.com
What schools did David Carey attend?
David Carey attended St. Georges School.
What skills is David Carey known for?
David Carey has skills like Support Management, Customer Service, Program Management, Management, Vendor Management, Hardware Support, Project Management, Customer Experience, Business Development, Customer Satisfaction, Change Management, Veritas Volume Replication.
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David Carey
Guildford1mr-fothergills.co.uk1 +448456XXXXXX
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David Carey
Greater London3redballooncreative.com, papajohns.com, popeyesuk.com4 +442079XXXXXX
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David Carey
United Kingdom
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