David M. Loewe Email & Phone Number

Omaha, Ne

LEAD ESCALATION SPECIALIST I (2016 to Present)Promoted to lead escalation response of diverse products in recognition for client service and key performance indicators achievements through addition of duties to R360® leadership.• Collaborate with Quality Assurance and Development teams to identify, isolate, and resolve trending support tickets through strategic initiatives to mitigate recurrence. • Steer project management and documented all phases of support ticket lifecycle and… Show more LEAD ESCALATION SPECIALIST I (2016 to Present)Promoted to lead escalation response of diverse products in recognition for client service and key performance indicators achievements through addition of duties to R360® leadership.• Collaborate with Quality Assurance and Development teams to identify, isolate, and resolve trending support tickets through strategic initiatives to mitigate recurrence. • Steer project management and documented all phases of support ticket lifecycle and provided stakeholder updates as needed per service level agreements. • Engage in customer service recovery techniques to quickly de-escalate helpdesk and support calls to foster development of client loyalty and organizational integrity.• Supervise and mentored teams to achieve excellence in key performance indicators. Show less

Omaha, Ne

Initiated career as temp-to-hire contract and promoted to Senior Implementation Specialist as dedicated installer and application expert for Receivables360Online® product: a proprietary archive product for up to 7 years of data/images in SQL database with server attached storage/SAN.Designated as sole installer of Receivables360Online® archive product including full project management from implementation design, configuration, scheduling estimates, testing, training of end-users in… Show more Initiated career as temp-to-hire contract and promoted to Senior Implementation Specialist as dedicated installer and application expert for Receivables360Online® product: a proprietary archive product for up to 7 years of data/images in SQL database with server attached storage/SAN.Designated as sole installer of Receivables360Online® archive product including full project management from implementation design, configuration, scheduling estimates, testing, training of end-users in on-site and remote platform training, and serving as liaison for ongoing technical support.• Designed implementation plan for large data migrations between servers incorporating diverse tools and technologies to assure data integrity throughout transition.• Forged solid relationships with clients to build trust in product and brand image and provide individualized targeted training, resulting in minimal support call escalations.• Interfaced with executive team as trusted advisor in product knowledge and extracting feedback from clients to report on continuous quality improvement opportunities.• Authored multiple scripts to resolve data variances and streamline upgrades, resulting in reduction in installation errors, time, and redundancies while increasing productivity. Show less

Omaha, Ne

Stationed as senior computer analyst employed by TriCor Industries (1999-2002) and Cameron Consulting Group, Inc. (2002-2007) as U.S. Army contract provider of services.SENIOR COMPUTER ANALYST ~ OMAHA DISTRICT (1999 to 2007)Leading member of nine-person helpdesk support team diagnosing and resolving hardware and software errors in over 1300 systems across five states in largest geographic district.• Championed 99.9% system uptime through leading preventive maintenance of LAN and… Show more Stationed as senior computer analyst employed by TriCor Industries (1999-2002) and Cameron Consulting Group, Inc. (2002-2007) as U.S. Army contract provider of services.SENIOR COMPUTER ANALYST ~ OMAHA DISTRICT (1999 to 2007)Leading member of nine-person helpdesk support team diagnosing and resolving hardware and software errors in over 1300 systems across five states in largest geographic district.• Championed 99.9% system uptime through leading preventive maintenance of LAN and providing 24/7 support within service level agreements to build client loyalty.• Spearheaded collaboration with communications team to convert systems from static IP addresses to dynamically assigned to enhance system security.• Migrated over 600 systems from one building location and distributed and setup systems in two new locations over a three-month timeframe with minimal operations disruption.• Slashed operational costs and increased operating efficiencies via integration of innovative systems to centrally manage information and provide remote support.• Streamlined operations through implementation of Ghost Imaging software into systems integrations resulting in reduction of processing time by over 40%.SENIOR COMPUTER ANALYST ~ HURRICANE PROTECTION OFFICE (2006 Temp. Duty)Directed IT/Helpdesk support for 160-person execution team including distribution and setup of complex office needs including 80 systems, 51 laptops, copiers, LAN, and remote site planning. • Promoted to extended tour of duty by commander after excellent performance. • Designated as sole manager of $250K office automation budget and implemented project $50K+ under budget with 189 computers, 3 copiers, and various IT supplies.• Liaised between HPO and district office to plan and execute logistics and distribution of data flow and all other information management needs to ensure access restrictions, data integrity, and confidentiality of proprietary government and military information. Show less

Bachelor'S Degree, Business Information Systems, 3.777

Associate'S Degree, Network Technologies, 3.86