David M. Loewe Email & Phone Number

Omaha, NE

• LEAD ESCALATION SPECIALIST I (2016 to Present)Promoted to lead escalation response of diverse products in recognition for client service and key performance indicators achievements through addition of duties to R360®.
• Collaborate with Quality Assurance and Development teams to identify, isolate, and resolve trending support tickets through strategic initiatives to mitigate recurrence.
• Steer project management and documented all phases of support ticket lifecycle and… Show more LEAD ESCALATION SPECIALIST I (2016 to Present)Promoted to lead escalation response of diverse products in recognition for.
• Steer project management and documented all phases of support ticket lifecycle and provided stakeholder updates as needed per service level agreements.
• Engage in customer service recovery techniques to quickly de-escalate helpdesk and support calls to foster development of client loyalty and organizational integrity.
• Supervise and mentored teams to achieve excellence in key performance indicators. Show less

Omaha, NE

• Initiated career as temp-to-hire contract and promoted to Senior Implementation Specialist as dedicated installer and application expert for Receivables360Online® product: a proprietary archive product for up to 7.
• Designed implementation plan for large data migrations between servers incorporating diverse tools and technologies to assure data integrity throughout transition.
• Forged solid relationships with clients to build trust in product and brand image and provide individualized targeted training, resulting in minimal support call escalations.
• Interfaced with executive team as trusted advisor in product knowledge and extracting feedback from clients to report on continuous quality improvement opportunities.
• Authored multiple scripts to resolve data variances and streamline upgrades, resulting in reduction in installation errors, time, and redundancies while increasing productivity. Show less

Omaha, NE

• Stationed as senior computer analyst employed by TriCor Industries (1999-2002) and Cameron Consulting Group, Inc. (2002-2007) as U.S. Army contract provider of services.SENIOR COMPUTER ANALYST ~ OMAHA DISTRICT (1999 to.
• Championed 99.9% system uptime through leading preventive maintenance of LAN and… Show more Stationed as senior computer analyst employed by TriCor Industries (1999-2002) and Cameron Consulting Group, Inc. (2002-2007).
• Championed 99.9% system uptime through leading preventive maintenance of LAN and providing 24/7 support within service level agreements to build client loyalty.
• Spearheaded collaboration with communications team to convert systems from static IP addresses to dynamically assigned to enhance system security.
• Migrated over 600 systems from one building location and distributed and setup systems in two new locations over a three-month timeframe with minimal operations disruption.
• Slashed operational costs and increased operating efficiencies via integration of innovative systems to centrally manage information and provide remote support.

Bachelor'S Degree, Business Information Systems, 3.777

Associate'S Degree, Network Technologies, 3.86