Senior Director of Site Reliability Engineering | Elevance HealthCary, NC | October 2022 – PresentAs Senior Director of Site Reliability Engineering at Elevance Health, I lead a global team of 200 engineers, driving innovation and operational excellence across our cloud infrastructure and DevOps practices. By implementing cutting-edge AIOps solutions, I've successfully reduced manual toil, optimized cloud cost efficiency, and saved over $2 million annually. My leadership has resulted in a 60% improvement in mean time to recovery, significantly enhancing system reliability and customer satisfaction.Senior Vice President, Director of Quality | TruistRaleigh, NC | August 2021 – October 2022At Truist, I delivered exceptional customer service and operational improvements by optimizing our DevOps practices, enhancing code quality, and implementing robust observability solutions. I played a key role in developing measurement tools and dashboards, which provided critical insights into the effectiveness of our initiatives and drove continuous improvement across the organization.Senior Vice President, Cloud Product Enablement | TruistRaleigh, NC | May 2020 – August 2021In this role, I championed innovation by leading cross-functional teams to modernize our DevOps applications and infrastructure. I developed comprehensive roadmaps that aligned with business objectives, implemented infrastructure-as-code principles, and fostered a culture of continuous learning and improvement.Distinguished Technologist | Truist (BB&T)Raleigh, NC | April 2016 – May 2020As a Distinguished Technologist, I spearheaded the migration of legacy systems to modern platforms, led DevOps efforts in our digital transformation, and established best practices in software development that significantly reduced defects in production environments.Staff Software Engineer | Lenovo & IBMMorrisville, NC & RTP, NC | 2011 – 2016In my early career, I gained extensive experience in software engineering, leading architecture discussions, managing source code repositories, and delivering high-quality software products on schedule. My work at Lenovo and IBM laid the foundation for my expertise in cloud infrastructure, automation, and DevOps practices.