Oversee 3 key priorities: department development, quality assurance (QA), and Cancer Connect in partnership with American Cancer Society. 𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦→ Established and led Workforce Management department to support all clinical programs. Developed processes. Created training materials. Served as point for physicians regarding onboarding, scheduling, credentialing, and invoicing.→ Transitioned and enhanced Color's first behavioral health program to Cancer Connect. As such, transitioned initial team, refocused initial program’s approach and materials to serve oncology patient population, and defined E2E operational workflows.→ Created and directed QA measures for all medical operations workflows to ensure accurate, timely documentation of daily tasks for all clinical programs (e.g., auditing of all consultations, creating/executing prospective schedule review, assigning lab orders, and uploading results). → Facilitated Kaizen events of cross-functional partners to create new, efficient programs, departments, and roles (Field Operations, Behavioral Health, and Workforce Management).

Co-developed Color’s first Field Operations Oversight team. Managed 2 Process Trainers and oversaw and improved nationwide testing and vaccine programs. Developed comprehensive curriculum and operational standards. 𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦→ Created E2E implementation including conducting site visits and time trials and assessing workflows at all clinics, pinpointing protocol inefficiencies. Reduced site staffing costs by ~30% → Created cross-functional Fellowship Program to create employee growth paths.→ Received Job Instruction Training and subsequently developed in-person and virtual training for field operations team members. Conducted Color’s first Job Instruction Workshop. → Developed and led on-site training, including training for multiple types of sites (e.g., testing, vaccine, and hybrid sites), and teaching expectations for patient interactions.

As first FOL, defined the role and led a team of 12 for testing, vaccination, and special event sites. Oversaw all operations (e.g., patient-facing services, logistics, clinician management, team training) and liaised with partners.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦→ Point person for new hire onboarding and continuous training. Trained ~50 staff.→ Developed, implemented, and conducted guided tours of San Francisco Bay Area testing and vaccination sites. Tour became part of onboarding across departments. → Designed layout for new, pop-up, and special event sites, resulting in seamless client experiences. → Chosen as Site Lead for Color’s first 2 special events, testing attendees at Salesforce’s annual conference and the WeWork conference.

As first designated Site Lead, managed 120 pop-up Covid-19 testing centers for San Francisco Unified School District Testing program. Established the program, created processes, executed on-site directives, onboarded clinicians, trained staff, and enhanced logistics. Served as point of contact for school district and community and clinical partners. 𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡𝗦→ Collaborated Field Operations leadership to support multiple types of testing sites by assisting in site launches and moving site-to-site based on patient need and volume.→ One of the first field members to be cross-trained on vaccine programs; member of one of the initial vaccine programs outside of San Francisco Bay.

Recruited to manage all operational aspects of 3 specialty departments for a location generating $50M annually. Reduced inventory shortage by 20% in 3 historically high shrink departments. 𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡→ Recruited, trained, and coached 2 supervisors and >50 staff amid a historically destabilizing time for a store that served as a lifeline connecting people to products during the pandemic. Taught team to analyze sell-through reports, increasing financial performance.

Transferred to an original flagship location generating $5M annually. Headed people operations while enhancing the onboarding process for new hires; managed and developed ~50 employees. Worked as Acting Store Manager for 6 months.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡→ Coached employees to excel, including mentoring the lowest performer into becoming the #1 performer.

Established the first ever “Urban Exploration” Store, generating $1M annually. Oversaw all operations and training. Hired, onboarded, and managed 15 staff, ensuring they spoke to the store’s concept. 𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡→ Planned and executed >12 events that enhanced the store's brand visibility.

At #2 store in USA, recruited, developed, and managed 35 sales associates. Prior experience at Macy’s #11 store coaching and managing 65 staff and managing operations for 3 departments. Drove operations and sales in a department that generated $18.5M annually. Implemented training programs and earned 3 promotions in 4 years.𝗞𝗘𝗬 𝗖𝗢𝗡𝗧𝗥𝗜𝗕𝗨𝗧𝗜𝗢𝗡→ Exceeded customer loyalty program targets within 1 month of overseeing the program, reversing 18 months of underperformance by introducing cross-training for associates and managers.

→ Fulfilled requests for a 40-person Patent Group regarding time-sensitive documents, the location of files, information concerning file inventory, and the status of internal-external transfers.