Lead and manage front & back office units in Hungary & Poland• Process Optimization & Automation: Identify and implement process improvements, including automation and rationalization to enhance efficiency and reduce manual work.• CRM Implementation & Development: Lead the implementation and continuous improvement of the CRM system, ensuring it meets business needs and enhances customer relationship management.• Card Payment Acceptance Onboarding: Manage the onboarding process for card payment acceptance, ensuring smooth integration and compliance with industry standards.• Accounts Receivable Management: Oversee and manage accounts receivable processes, ensuring timely collections and minimizing outstanding debts.• Data Management & Analytics: Oversee accurate data entry, storage, and management, ensuring data integrity and security, analyze reports to provide insights• Compliance & Risk Management: Ensure adherence to regulatory requirements and company policies, minimizing operational risks.• Hungarian National Bank Compliance: Ensure compliance with the regulations set by the Hungarian National Bank, including accurate data reporting and timely submissions.• Customer Service Management: Oversee the team responsible for handling incoming customer inquiries, ensuring prompt and professional responses.• Sales Support: Manage incoming leads, ensuring they are properly handled and followed up to support sales efforts.• Invoice & Statement Control: Manage the creation and control of invoices and financial statements, ensuring accuracy and timely delivery.• Project Management: Lead and participate in various projects aimed at improving back office operations and supporting business growth.• Logistics & Shipment Management: Coordinate and manage logistics and shipment tasks, ensuring timely and cost-effective delivery of goods.

L2 Aggregate Non-Life & Corporate ProductsManage a team of 27 - Participation in regional platform implementation, integration, transformation & migration as a KBR - Key role in development and design of system migrations, automation (RPA - robotic process automation) - Management of various projects/miniprojects (incl. consortium and public procurement related processes) - Ensure that the team follows policy/procedure guidelines and strict compliance with industry regulations - Setting team goals (ensuring quality/productivity levels are reached) - Contribute to share experience best practices - Create efficient, repeatable, and documented processes - Testing business systems, providing technical support - Addressing errors and disciplinary issues in a timely manner - Workload monitoring and management - Responsible for standardizing and simplifying the back office activity - Contribute to achieve agreed SLAs and service standards, strategic goals and business objectives - Financial approvals

Motor Third-Party Liability teamManage a team of 18 - Ensure that the team follows policy/procedure guidelines and strict compliance with industry regulations - Setting team goals (ensuring quality/productivity levels are reached) - Addressing errors and disciplinary issues in a timely manner - Testing business systems, providing technical support - Workload monitoring and management - Assist with projects that helps to automate or enhance processing functions (incl. RPAs) - Contribute to achieve agreed SLAs and service standards

Corporate Property & Casualty unit

Sales Support CC

Customer & Policy Management unit