David Macdonald

David Macdonald Email and Phone Number

Board Trustee & Non Executive Director - Dr Kershaw's Hospice @ Dr Kershaw's Hospice
David Macdonald's Location
Oldham, England, United Kingdom, United Kingdom
David Macdonald's Contact Details

David Macdonald personal email

n/a
About David Macdonald

David has extensive experience in transforming multi site customer operations and services.He has worked for many large, international organisations identifying, developing and implementing business change through people, process and technology requirements.He has advised on all aspects of designing and implementing successful business transformation for Financial Services, Travel & Leisure, Local and Central Government, Police and Health sectors.Specialties: Developing authentic business change activities which are sustainable through people, process and systems Stakeholder & Communication ManagementBusiness analysis Problem analysis and solutionsCoaching and mentoringDelivery

David Macdonald's Current Company Details
Dr Kershaw's Hospice

Dr Kershaw'S Hospice

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Board Trustee & Non Executive Director - Dr Kershaw's Hospice
Website:
drkershawshospice.org.uk
Employees:
28
David Macdonald Work Experience Details
  • Dr Kershaw'S Hospice
    Board Trustee
    Dr Kershaw'S Hospice Jan 2023 - Present
    Oldham, England, United Kingdom
    View
  • Bt
    Senior Manager Service Management Platform Tooling
    Bt Oct 2019 - Apr 2023
    Uk
    Implementation, delivery and management of ITSM platform technology and customer digital channels
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  • Bt
    Business Transformation Programme Delivery
    Bt May 2004 - Jan 2023
    Business consulting and project delivery of business transformation requirements for multi site organisations in the public and private sector.
  • First Choice
    Group Customer Services Manager
    First Choice Apr 1995 - Dec 2001
    Transforming customer service operations across lines of business through people, process and system change
    View
  • Mercury Communications
    Business Consultant
    Mercury Communications 1992 - 1995
    Implement business strategy through, organisation design, people, process and service introduction activities
    View
  • Sharelink
    Organisation & Management Consultant
    Sharelink 1990 - 1991
    Reported to Operations Director for the set up and recruitment of people, training and organisation requirements for a series of major share flotations and rights issues
  • Horizon Travel
    Marketing Services
    Horizon Travel 1981 - 1989
    Travel Agency Marketing services

David Macdonald Skills

Business Change Management Business Transformation Organisational Transformation Business Analysis Coaching Project Delivery Process Engineering Requirements Analysis It Strategy Change Management Outsourcing Business Process Improvement Program Management Service Delivery Supply Management Project Portfolio Management Governance Stakeholder Management It Service Management Management Service Management Crm Pmo Telecommunications Strategy Itil Business Strategy Organizational Design Programme Delivery Prince2 Management Consulting Vendor Management Financial Services Employee Training Offshoring Business Case Benefits Realisation Managed Services It Outsourcing Resource Management Business Process It Transformation Pre Sales Service Improvement Professional Services Consulting Team Management Integration Process Improvement Sla

David Macdonald Education Details

Frequently Asked Questions about David Macdonald

What company does David Macdonald work for?

David Macdonald works for Dr Kershaw's Hospice

What is David Macdonald's role at the current company?

David Macdonald's current role is Board Trustee & Non Executive Director - Dr Kershaw's Hospice.

What is David Macdonald's email address?

David Macdonald's email address is david.3.macdonald@bt.com

What schools did David Macdonald attend?

David Macdonald attended Aston University, University Of Birmingham, Association Project Managers Apm.

What are some of David Macdonald's interests?

David Macdonald has interest in Business Improvement, Skiing, Business Change, Stakeholder Management, Photography, Food, Travel.

What skills is David Macdonald known for?

David Macdonald has skills like Business Change Management, Business Transformation, Organisational Transformation, Business Analysis, Coaching, Project Delivery, Process Engineering, Requirements Analysis, It Strategy, Change Management, Outsourcing, Business Process Improvement.

Who are David Macdonald's colleagues?

David Macdonald's colleagues are Katie Stretton, Leanne Price, Megan Field, Chloe Moxon, Megan Riley, Chloe Pilcher, Susan Mears.

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