David Macfadzen Email & Phone Number

United States

Dover, New Hampshire, United States

• Produce Team Quality Assurance, and Payment reports each month updating senior leadership on the progress and status of claims status.
• Collect and file reinsurance reports for SCOR
• Review high dollar life claim payments over $500,000.00 and Accidental Death denials for accuracy.
• Work one on one with examiners to engage and develop their skill for current role and future.
• Recognize and train examiners from other area to meet Lincoln expectation for examiner to be cross train on multiple systems, so the company can be agile to move resources to other claims areas of need.
• Outline daily work plans, generate reporting for the claims team to ensure caseloads are evenly distributed.

Dover, New Hampshire

• Utilize my knowledge and understanding of the Group Life policy to help Account Manager, employers, and co-workers
• with complex claim situation.
• Training of new hires on the Group Life Policy and claims process.
• Lead team huddle meetings and claims consult meetings where the team would talk about their daily work and claim questions.
• Primary back up for manager.

Dover, New Hampshire, United States

• Utilize my knowledge and understanding of the Group Life policy to help Account Manager, employers, and co-workers
• with complex claim situation.
• Training of new hires on the Group Life Policy and claims process.
• Lead team huddle meetings and claims consult meetings where the team would talk about their daily work and claim questions.
• Primary back up for manager.

Dover, New Hampshire

• Processing and managing Group Life, Accident Death, and Dismemberment claims.
• Mentoring new hires.
• Managed the paid-up policies for the Group Life Department.

-Processing and managing Group Life Claims for National Accounts.-Utilize my knowledge and understanding of the Group Life contract to help Group Office, Employers and co-workers with claim questions. -Worked on a team that rolled out new workflow for department.

-Processing and managing Short Term Disability claims.-Educating claimants and Benefit Administrators on Short Term Disability contracts and provisions.-Advise several sales offices concerning claims, benefits, and contracts.