David Maclaughlin Email & Phone Number

Easton

• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Generate new and repeat sales by providing product and technical information in a timely manner while proactively recommending items needed by customers to increase customer satisfaction and improve transaction.
• Have accurately processed customer transactions such as quotes, orders and returns to an invoiced total of more than $1.4 million at a profit margin of… Show more
• Have accurately processed customer transactions such as quotes, orders and returns to an invoiced total of more than $1.4 million at a profit margin of approximately 30% and a gross profit of more than $420,000 in the.
• Provide accurate Purchase Orders to vendors with proper costs and delivery instructions and follow up if and when expediting needs done.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.

• Managed a staff of 3-5 employees in the golf shop that annually hit shop sales of $575,000. Sales included point of purchase, corporate, special orders and professionally fitted clubs
• Successfully ran over 35 tournaments a golf season that included both member functions and outside events.
• Involved in the buying, costing, merchandising, and inventory of all soft and hard goods in the golf shop.
• Routinely interacted with members and their guest(s) to ensure they had an enjoyable… Show more
• Routinely interacted with members and their guest(s) to ensure they had an enjoyable time during their stay, handled any discrepancies with a professional image and in a timely manner
• Proficient with TPP (Tournament Player Program) & Scorecast Tournament software.

Bachelor'S Degree, Marketing

Activities and Societies: Member of the Knights Baseball Team, Div II

Associate'S Degree, Golf Operations And Teaching