Leading the cleaning contract for David Lloyd fitness clubs in 7 Scottish clubs across the central belt

Leading the customer service team and developing a world class customer journey

Leading the specialist cleaning department with industrial level cleans for clients such as Porsche and working with new home builders including Taylor Wimpey and Miller Homes

To develop and deliver learning experiences for individuals and organisations across a range of modes and platforms including: remote training via live webinars, access on-demand workshops and online short courses, etc that are accessible, inclusive and inspiring• To work collaboratively, internally and externally, to build our service offerings and support the Social Enterprise Lead in meeting the objectives of the JRS Knowhow business plan• To build relationships with external training suppliers and consultants,including negotiation of contracts and monitoring performance• To build and maintain a network of clients and generate income from sale of services• To support the monitoring and evaluation of performance and services, and to develop new services, responsive to client demands and the changing IT infrastructure and wider environment• To undertake other tasks reasonably necessary to contribute to the development, operational management and sustainability of JRS and JRS Knowhow in the pursuit of their strategic goalsGeneral:• To work independently but also collaboratively with other members of the JRS and JRS Knowhow team and our other collaboration partners• To prioritise work effectively and ensure that work is completed professionally and to high standards• To ensure that an inclusive, human rights-based approach lies at the core of how work is conducted, and to represent the organisation publicly in the spirit of JRS and JRS Knowhow values of collaboration, social justice, inclusion, empowerment, and innovation• To conduct all work in line with JRS and JRS Knowhow policies and procedures, including our Equalities and Diversity Policy

Reporting to the National Learn to Swim Manager, the role will be responsible for the overall management of the Scottish Learn To Swim programme for the Total Swimming Academy Group, ensuring successful growth and working towards recognition for delivering the best private provider of Learn To Swim in Scotland.This will include the various business skills including finance management, business development, creating and supporting growth initiatives for the Total Swimming Academies Group.To overall manage the strategic growth of the business unit within Scotland, ensuring retention is maintained and growth opportunities are recognised.To manage the regional and overall budget including spend, revenue and income of the business unit.To effectively manage the performance of the regional teams of Senior Co-ordinator and Regional Co-ordinators to ensure targets are achieved.To create and develop methods of improving/enhancing the customer journey, by working with CSR team, developing competitions, displays, extra equipment, merchandise, in accordance with budget availability.To identify and develop business with key leisure providers to create more venues.To lead on recruitment campaigns for swimming teachers identifying and securing local talent.To develop current staff internally supporting and growing the team and business successfully.Day to day management of the regional teams including annual appraisals and recruitment as and when required, in accordance with the Company’s policies and procedures.To develop, coach and mentor other members of the team.To build and develop relationships with 3rd parties and customers to increase awareness, deliver effective public relations, which in turn will support and enhance the future business proposition.To effective network with key partners to the business, identifying and building successful links in the industry.

• To develop and maintain new and existing business relationships in order to promote and sell KSB’s LEQ portfolio of services• To assist in the ongoing development of promotional and marketing materials that supports the selling of LEQ services. • To undertake sector-specific competitor analysis and market research in order to identify new business opportunities. • Based on market research and competitor analysis, establish and develop links across sectors in order to generate new business • To support and lead the LEQ team to develop proposals in order to secure contracts and commissions. • To ensure that all relevant new business opportunities are recorded and updated on the management information system. • To manage all existing and future activity within the LEQ portfolio. • To ensure the successful delivery of all contracts, commissions and LEQ services to clients. • To develop an enterprise and innovation culture amongst the LEQ team. • Ensure all assigned staff are managed and supported in a manner that allows them to achieve agreed outputs and targets. • Monitor workforce capacity planning and resource allocation within agreed budgets. • Ensure the efficient and effective provision of services using KSB’s established project management systems and tools. • Ensure that all areas of responsibility are delivered in the most cost effective manner possible without affecting quality. • Support senior management in the annual business planning process.

• To develop, manage and deliver a comprehensive Learn to Swim Scheme programme in West Dunbartonshire, ranging from lessons for parent and baby, children and adults.• To deliver a comprehensive swimming lesson programme for primary schools in West Dunbartonshire in partnership with West Dunbartonshire Council.• To deliver swimming lessons for people with additional support needs in the community and for ASN schools.• To develop a programme of talent identification and assist local clubs in providing a fluent pathway from the Learn to Swim Scheme into the next phase of the performance pathway.• To co-ordinate events and gala’s, in partnership with local clubs, for various levels of performance within West Dunbartonshire.• To work in conjunction with Scottish Swimming to keep up to date with new developments and to initiate new projects/award programmes.• To recruit, mentor, train and develop a team of swimming teachers that are available to deliver quality swimming lessons.• To lead a co-ordinated programme of swimming teacher and coach education in West Dunbartonshire.• To maintain records including statistical data, performance indicators and the production of monthly reports.• To ensure effective marketing and communication plans are implemented with all stakeholders.• To foster good working relationships with all stakeholders and external funding bodies.• To work within a limited budget and work towards achieving income targets ensuring that appropriate controls and monitoring systems are implemented.• To implemented appropriate project monitoring and evaluation processes to assist the completion of progress reports.• To ensure all health and safety requirements are met in the delivery of swimming activities.• To ensure that lessons are prepared to a standard commensurate with the liability of the participant.• To resolve customer complaints and initiating improvement programmes where necessary.

• Full accountability for the overall commercial performance of the store• Engage and develop every team member by listening, coaching, supporting and developing them• Ensuring a brilliant customer experience, making sure our service never dips below sensational• Ensuring you are fully up to date with our products and make sure the team have the support, tools and information they need to maintain their own knowledge• Look for ways to ways to reach out and connect with the local community and businesses.• Display strong people management experience and know how to carry out personal development plans, staff training sessions and performance management• Responsibility for HR processes in the store