David Macphail Email & Phone Number

Waltham, Ma

Network and Security Engineer responsible for providing daily support across Musa Technology Partners and its customer base. Supported, maintained and troubleshot all network and security equipment including routers, switches and firewalls. Sustained and monitored customer wireless networks. Researched and scheduled all necessary network upgrades on corporate and customer equipment. Interacted closely with call center to provide support and updates on network and security issues. Created and continually updated network documentation for network group and customer base. Oversaw the seamless operation of the corporate monitoring system. Highlights included: - Deployed and administered wireless networks (Meraki)- Firewall support and problem analysis (Sonicwall)

Waltham, Massachusetts

Engineering team member responsible for providing day-to-day support to over 500 world-wide virtual private networks. Supported, maintained and troubleshot all corporate network and security equipment. Investigated and resolved all required network upgrades on corporate and remote network devices. Configured and updated Lantronix remote console servers for various data centers. Upheld and troubleshot corporate Check Point firewalls and A10 load balancers. Responsible for managing corporate Orion monitoring system. Established and updated network documentation for engineering and network operations center.Highlights included: - Participated in data center consolidation and cleanup - Participated in new data center development project - Project lead on Cisco firewall upgrades and additional VPN tunnels - Project lead on radius authentication rollout - Project lead on SNMP configuration add rollout - Participated in Solarwinds Orion monitoring rollout

Waltham, Massachusetts

Responsible for all aspects of network support and documentation, spanning five data centers in the New England Area. Sites included Rockland, Waltham, Somerville, Marlborough and Bedford, New Hampshire. Participated in resolution of all customer network, firewall and server-related issues. Interacted closely with Facility Group to solve all facility network related issues. Installed, maintained and supported company monitoring system for data center, network and customer needs. Project Lead on all new customer installations, as well as customer migrations from other data centers. On call 24 hours a day, 7 days a week for network and facility emergencies at all five data center locations. Conducted training for new employees, and in-house network training for existing employees. Highlights included:- Gateway/access switch configuration and problem analysis (Cisco, Juniper, IBM) - Participated in legacy network cleanup and disposal - Firewall support and problem analysis (Cisco)- Participated in monitoring system upgrade (ScienceLogic) - Deployed and administered wireless networks (HP) - Deployed and administered facility sensor probes (AKCP) - Participated in PolyCom phone system upgrade Projects included: - Participated in network migration from Cisco to Juniper network - Project lead on network wireless upgrade - Project lead on network configurations cleanup - Project leads on all new customers installations - Project lead on remote desktop management upgrade and reorganization - Participated in BGP prefix cleanup and distribution rollout

Excelled in the troubleshooting and monitoring of Iron Mountain Inc.'s critical '24/7' global network. Aggressively provided network and security support while applying problem solving analysis to a multitude of users and business units alike. Implemented and participated in developing network and security strategies, performance improvements, optimization and the resolution of problematic issues. Developed and maintained consistent network and security databases while updating relevant documentation. Managed and scrutinized the volume of tickets while complying with service level agreements. Highlights included: -Router/Switch configuration, support and problem analysis (Cisco, IBM)-Firewall support and problem analysis (Check Point Provider-1/Cisco)-Network performance tuning and optimization-OSPF, BGP, Framerelay, T1, DS3 -TCP/IP support and problem analysis -DHCP, DNS, IPAM (Infoblox) -Network and Security ticket management via Service Center -Deployed and administered wireless networks (Aruba) -Implemented and supported remote access (Nortel Connectivity) -Project management, change control, problem management methodologies Projects included: -Project lead on AT&T EVPN migration/DSR backup of five hundred and fifty plus sites-Project lead on Iron Mountain Digital WAN/LAN/VOIP new facility project -LAN upgrades of corporate and remote sites in the United States and Canada-Participated in roll out of new corporate underground data center facilities-Participated in wireless roll out of corporate and remote access sites of United States and Canada-Participated in Cisco Load Balancers deployment in the United States and Canada-Participated in OSPF roll out and deployment in the United States and Canada Honors Included:-2006 Mountaineering Award- "In recognition of being a positive Influence on the workplace, having a 'can do' attitude, and showing care and concern for fellow employees and customers."

Novell 3.1, Microsoft Windows Nt Administration 4.0

Enrolled In Classes, Liberal Arts

Associate In Science, General Business-Management