David Maddock Email & Phone Number

Managed Caterpillar’s GDSN process to assist the Dealer Technical Communicators / Technicians in resolving issues with Caterpillar equipment in the field. • Managed / Developed a group of worldwide Caterpillar Tier 1 support specialist.• Designed and Delivered training to the Dealer Technical Communicators worldwide.• Identified process improvements with Caterpillar product group managers and Tier 2 Product Group engineers • Provided key input to the system development team to provide a first-class experience for system users.Led a multi-faceted team to develop a Multi Generation plan to develop the future strategic initiative for the GDSN process. This resulted in changing Caterpillar’s and the Dealer’s focus to Dealer Technician efficiency to maximize service growth by reducing the number of service trips to the machine to finalize the repair. • Developed / implemented a change management and communication plan across the world as well as leveraging “Lean” principles to continuously improve both Caterpillar and dealer processes to speed the total time to resolution.• Focused my worldwide team of Caterpillar Tier1 support specialists and Caterpillar’s Tier2 product group engineers on customer centric goals.• Leveraged Power Bi analytics to prioritize highest impact products and dealers• Through these efforts we’ve reduced trips to the machine by 12% in the last year with potential benefits of > $6 Million

Peoria, Illinois, United States

• Led projects at the business unit level, as well as corporate strategic initiatives which included leading teams with members of Caterpillar’s executive management positions. • Led project that delivered Product Support strategy and supporting business case to launch growth initiatives in China.• Provided 6 Sigma support for the executive management team on Caterpillar’s Strategic Initiatives which included product support for China, New Product Introduction (NPI), and Employee Development.• Recognized as highly effective DMAIC instructor for 6 Sigma• Achieved Black Belt and Master Black Belt certification in Caterpillar’s 6 Sigma program by delivering over $5 million in project benefits.

• Identified and developed prognostic information to improve preventive maintenance for Caterpillar equipment.• Developed service literature to improve the serviceability and effectiveness of the prognostic capability on Large Wheel Loaders. Analyze the Vital Information Management System (VIMS) data from the field follow units to correct and improve the prognostic capability.• Led the development and planned the direction of a web-based product monitoring information tool to store and analyze machine data to support Caterpillar’s Service Vision.• Lead subject matter expert on a 6 Sigma team to design and develop a Custom Drive Train Service solution to increase Powertrain parts sales.

Peoria, Illinois

• Developed and implemented a semi-active seat suspension control using Magnetic Rheological Fluid.• Developed electronic machine controls for track type loaders, tractors, and hydraulic excavators.• Modeled systems mathematically to simulate system dynamics and aid control development.

Master'S Degree, Electrical Engineering

Bachelor'S Degree, Electrical Engineering