Create content to improve client web presence, focusing on search engine optimization (SEO). Support web development team with content sourcing and creation, proofreading, copywriting, and digital marketing strategy. Responsible for analyzing and reporting data, making data-driven content decisions, and ensuring quality before client website launch.Special Projects: Market research and analysis to determine the viability of Iowa-based specialty education programs.

Provide growth and development opportunities for local small businesses by collecting and performing in-depth analysis of existing and potential growth markets, developing digital strategies to improve online presence, and improving operational efficiencies. Help develop, implement, and manage business strategies with specific, measurable, and actionable goals.

Deliver exceptional customer experience and client base expansion by managing sales pipelines, tracking opportunities, and matching US Cellular products with client needs. Develop and maintain strong business relationships with customers to ensure retention and reoccurring customer growth. Troubleshoot smartphone, tablet, and smartwatch technical issues.Special Projects: Worked with leadership to help drive revenue growth in store with dedicated sales training and custom marketing tools, which resulted in a 20% increase in revenue.

Managed employee performance, coaching, corrective actions, and development growth for a team of nine employees. Ran store prospecting, sales, and closing strategies to help drive sales revenue. Resolved customer complaints and accounts discrepancies quickly and to both the company's and the customer's satisfaction. Achieved monthly sales targets by developing business development plans that included sales performance indicators and implementation strategies.Achievements: 2017 North Star Achievement Award for Sales Excellence and 2017 North Star Audit Champion Award for 100% Audit Score (top 3% of the entire company) and Operational Excellence.Special Projects: Created a leadership development program that prepared individuals for leadership roles throughout the organization. Trained and developed other leaders in coaching and accountability skills as directed by area manager.

Assisted Store Manager on growing market share and building effective teams, took a leading role in building a culture of trust and accountability. This resulted in a 20% increase in sales and a reduction of 50% in absenteeism. Helped develop staff of 14 in transitioning to Store of the Future location, specifically around AT&T's retail sales process and policies and procedures.

Responsible for delivering extraordinary customer experience. Increasing client base by researching competitive advantage while targeting prospective client needs. Focused on small business lead generation and execution, this resulted in a 25% increase year over year.

Inventory and operations specialist. Play a supporting role of Store management and retail sales consultants, making sure inventory is processed in and out correctly and doing weekly and monthly audits (Making adjustments as needed).