David Malcolm Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

UK TA team made redundantSenior Recruiter – TTEC (BPO)2023 April to 2024 June - RedundantDeveloped and implemented recruitment strategies: Managed thefull-cycle recruiting process, including sourcing, screening,interviewing, and hiring candidates for various technical and nontechnicalroles.Candidate Sourcing and Screening: Utilized various channels andtools to source potential candidates, ensuring a diverse and qualifiedtalent pool. Conducted detailed… Show more UK TA team made redundantSenior Recruiter – TTEC (BPO)2023 April to 2024 June - RedundantDeveloped and implemented recruitment strategies: Managed thefull-cycle recruiting process, including sourcing, screening,interviewing, and hiring candidates for various technical and nontechnicalroles.Candidate Sourcing and Screening: Utilized various channels andtools to source potential candidates, ensuring a diverse and qualifiedtalent pool. Conducted detailed screenings to assess candidate fit.Stakeholder Management: Acted as a strategic partner to hiringmanagers and engineering teams, providing guidance and supportthroughout the hiring process.Process Improvement: Continuously reviewed and enhancedrecruitment processes to improve efficiency and effectiveness, leadingto a 20% reduction in time-to-hire.Onboarding and Training: Facilitated onboarding processes andconducted training sessions to ensure new hires were well-integratedand prepared for their roles.Data Analysis and Reporting: Leveraged recruitment metrics and dataanalysis to track progress, identify trends, and make informeddecisions.Technological Proficiency: Expertly used recruitment systems andsoftware to manage applicant tracking and streamline recruitmentworkflows.Recruiter – TTEC Show less

United Kingdom

United Kingdom

United Kingdom

Johannesburg Area, South Africa

Gaming Technical Strategy Development and Implementation SWOT and PEST AnalysisFinancial Viability and Feasibility StudyRisk Analysis Clear delegation of authority and accountability at all levelsResource ManagementLiaises with marketing department to understand needs and make recommendations Analyses implement monitor and communicate product offering Compliance Management (ICS, gaming board, RGP, etc) Group standards communicated and monitored… Show more Gaming Technical Strategy Development and Implementation SWOT and PEST AnalysisFinancial Viability and Feasibility StudyRisk Analysis Clear delegation of authority and accountability at all levelsResource ManagementLiaises with marketing department to understand needs and make recommendations Analyses implement monitor and communicate product offering Compliance Management (ICS, gaming board, RGP, etc) Group standards communicated and monitored Integrates Group standards into Unit Operations Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these Conducts control self-assessmentsManages and implements compliance processes Gaming product Identifies product performance and makes recommendations to address opportunities and gaps Motivate gaming enhancements Implement approved projects Shares unit successes with other operationsReportsCompletes exception reports/ journals Provides relevant technical input to board reportsFinancial reports Risk ReportsMonth end reports People management and DevelopmentManaging Employee and Union Relationships (Monthly meetings with Union - Formalised, Minuted, issues addressed)Drives a performance management cultureMonitors HR reports/ compliance to HR standardsProvides direction and support to all gaming employees with regard to product development and innovationProvides motivation and leadership to promote positive working relationshipsLead and oversee departmental communication ensuring employee and management interactionFinancial managementBudget forecasts & control Capex Cost management Revenue GrowthCustomer Relationship ManagementDeals with escalations / complaintsInteraction with guests Communicates customer standards to department for implementation Monitors customer standards and addresses technical gaps Show less

Thaba Nchu, Free State, South Africa

Manages the day to day operation in the gaming technical departmentManages the output task registerDuty allocations/ Handovers / shift reports / dispute handling / floor walkabouts Reports gaming equipment anomalies and repairs to gaming management Quality assures work orders Schedules planned and preventative maintenance Verifies and resolves escalated disputes and incidents Follows up on progress of allocations and makes adjustments if required Liaises with… Show more Manages the day to day operation in the gaming technical departmentManages the output task registerDuty allocations/ Handovers / shift reports / dispute handling / floor walkabouts Reports gaming equipment anomalies and repairs to gaming management Quality assures work orders Schedules planned and preventative maintenance Verifies and resolves escalated disputes and incidents Follows up on progress of allocations and makes adjustments if required Liaises with Internal and External customers/ stakeholdersKey bunch maintenance: (Keys, SIGNIT, and money declarations)Attends required meetings Keeps departments / staff informed of information required to meet their needs Consolidates, verifies and distributes Analytical Reports: (Including but not limited to)o Shift reportso Month end Feedback reportso Note acceptor reportso Card acceptance reportso Power Supply voltage reportso Suspicious meter movement reports o Card update failures o Network stats checks o Performance reports o Progressive Reports o SIGNIT Reports o Cash Handling Equipment Reports Makes recommendations to address shortfallsCaptures relevant data Ensures RGP information is displayed Provides feedback to HO and Suppliers Evaluates gaming productsWalkabouts to check product conditionTechnical assessments Manage technical requirements of product moves Researches products / keeps up to date with developmentEnsures maintenance schedule maintenance plan is adhered toTrains staff to use products efficientlyMonitors and reports on product availability / uptimeMaster file system maintenanceControls spend and product buying in line with budgetPrepares orders and follows up on progressSources, checks and signs quotationsManages stock control processes and standards Customize technical standards for the unit Communicates standards to all relevant partiesManages Standard Operating Procedures Show less

Installed and maintained systmic equipment underground. Analysed rock movement with information gathered from geophones underground.

Installed and maintained seismic equipment on all mines in the Free State.Monitoring of rock movement via various software applications.Installed and maintained communication antennas and microwave dishes for communication from mines to central office.

Electronic Engeneering, Electrical And Electronics Engineering

Studied Electrical Engineering

Matric, General

Activities and Societies: Squash, Gymnastics and Diving.