David Maldonado Email & Phone Number

United States

109, Magnolia St, New Smyrna Beach Fl 32168

Heathrow, Fl

Lake Mary, Florida

• Motivate and supervise employees to ensure budgeted appointment fulfillment for a sales force of approximately 225+ Project consultants is met for the West Region of the United States. • Responsibilities of this position directly affect costs of the Appointment Center, and the incumbent is responsible for meeting targeted annual budget. • Ensure that the communication with District General Managers and Market Coordinators is consistent and that they are working on making sure we have coverage for all areas within the Region to ensure proper Sales & Service to all of our Members.• Lead, Coach & Develop this highly elite group of Market Coordinators to become a more sales driven culture• Responsible for protecting the company’s investment of $15+ million annually by maximizing the conversion of leads for all sources within the company.• Responsible for providing appointments to sales force within their assigned to help the business in achieving its projected revenue goals. • Oversee operations for a designated region with 17-25 direct reports• Manage Appointment Center marketing resources to ensure performance metrics are met for productivity, lead conversion rates and sit%.• Manage resources within the region to ensure budgeted number of appointments are met.• Provide leadership to associates within the region in establishing and maintaining key relationships with the sales force by continuous close communication and feedback processes in place.• Serve as liaison between sales force and Sears members in the Appointment Center, providing support to the sales force while ensuring legendary customer service to the Sears member.• Keep Training Manager apprised of any training issues for the region as they arise.• Ensure appropriate lead management by product within each market in the region to support company strategies.• Analyze & maintain a 93% service level with workforce to ensure inbound call volume is appropriately handled by the Market Coordinators

• Drive and lead a team of engaged advisors to convert above expectations and exceed above goal for all Key Metrics.• To Motivate, Lead, Coach & Develop a team of 20+ advisors to produce and drive profitable sales & gross revenue for Sears Home Improvement division by setting quality net appointments and instill an outstanding member experience.• Analyze and ensure we were maximizing all opportunities with all the leads sources within our dialer console. Also partnered with workforce to ensure we eliminate unnecessary loss of revenue based on staffing.

• Managed Marketing attributes ranging from in-store promotions, online marketing, emails, mobile messaging offers; surveys, special - events and direct mailers.• Managed relationships between sales representatives and Sears’s Members; administered support to the sales force.• Generated routine written and verbal feedback to District Sales Manager and Regional Managers to ensure customer satisfaction and suggest improvement when necessary.• Elevated Greensboro/Charlotte, NC & Dallas TX markets to drive and generate revenue exceeding well over $15 million.• Responsible for effective management of leads by source, area and product combined with ongoing communication to sales management around alignment of request to lead flow for positive influence of district operating income (DOI).• Responsible for an annual average district appointment forecast.• Responsible for protecting the company’s investment in assigned district by maximizing the conversion of leads for all sources within the market.• Make and receive calls with the thought that you are forming the customer’s first impression of the company. Respond in an enthusiastic, courteous, friendly, and caring manner while selling the appointment to maximize lead to appointment conversion.• Reviews daily performance with District General Manager to understand appointment performance and translates feedback into coaching and development of Appointment Specialist team as well as setting potential specific re-contact priorities.

Sanford, Florida

I was responsible for ensuring that the restaurant is running smoothly and making the guest the priority. Additionally, my purpose was to follow up on the delivery of Steak n Shake service and product standards to each and every guest to deliver the highest quality of customer service experience. I had the intellect to learn and apply the skills necessary through tracking procedure execution, communication, training, development and delivering expected financial results. I was responsible for assessing Associates’ performance to identify opportunities to coach for improvement. I was organized, proactive, excellent with time management, worked well in a fast-paced environment and have outstanding customer service skills.