Working with the self-delivery Facilities professionals across the whole county.

If it is broken we fix it. If it’s dirty we clean it. If it needs collecting we move itBut we don’t wait for the call we are passionate and intelligent and know what you need before you ask Lucky to lead a brilliant team of amazing people how have a desire to amaze

• Operational management of technical equipment, supply services, administration services, graphics and media services and related soft services to over a 3,000 military and civilian personnel at two Army Garrisons• Management of self-deliver services teams to include a team of 105 directly employed staff• Customer, client and sub-contractor management to ensure contractual indicators are met and customer satisfaction is exceeded.• Change and performance management of failing… Show more • Operational management of technical equipment, supply services, administration services, graphics and media services and related soft services to over a 3,000 military and civilian personnel at two Army Garrisons• Management of self-deliver services teams to include a team of 105 directly employed staff• Customer, client and sub-contractor management to ensure contractual indicators are met and customer satisfaction is exceeded.• Change and performance management of failing operational teams and outsourced partners• Financial and budget management to meet organisational standard• Health and Safety management to develop engagement profile• Change management of service delivery to drive efficiency, cost effectiveness and service impact and develop services for move from existing locations to MOD Lyneham in Summer 2015• Operational support and communications and engagement management for additional Babcock contract Show less

Management of all in-house and partner delivered Support (Soft) Services to Aldershot Garrison as part of the ADSL PFI contract, to include: Catering, Cleaning, Waste, Sefl-drive and lease vehicles, Armory and Magazine services, Clerical and Secretarial services, Graphics, Reprographics, Post room, Tailoring, Laundry, Cobblering and Window cleaning• Strategic and operational management of all soft and support services to over a 1,000 military buildings, to include operational and corporate… Show more Management of all in-house and partner delivered Support (Soft) Services to Aldershot Garrison as part of the ADSL PFI contract, to include: Catering, Cleaning, Waste, Sefl-drive and lease vehicles, Armory and Magazine services, Clerical and Secretarial services, Graphics, Reprographics, Post room, Tailoring, Laundry, Cobblering and Window cleaning• Strategic and operational management of all soft and support services to over a 1,000 military buildings, to include operational and corporate facilities within the Aldershot Garrison.• Management of self-deliver services teams to include a team of 190 and outsourced service delivery for over 400.• PFI contract, customer, client, outsourced partners and sub-contractor management to ensure contractual indicators are met and customer satisfaction is exceeded.• Change and performance management of failing operational teams and outsourced partners• Financial and budget management to meet organisational standard• Client management to Army General rank, to include awareness of operational delivery and lack of customer understanding of PFI deliverables• Change management of service delivery to drive efficiency, cost effectiveness and service impact• Corporate communications lead to increase employee engagement• Operational lead for delivery of health and safety Show less

• Strategic and operational management of both soft and hard service delivery to over 12Msqft of corporate office space across London and the Midlands, to include corporate and public sector customers • Management of self-deliver services teams to include a team of 350.• Customer and client operational and strategic management to ensure contract renewal and growth.• Management of customer service agenda to deliver site wide service initiatives resulting in increased customer… Show more • Strategic and operational management of both soft and hard service delivery to over 12Msqft of corporate office space across London and the Midlands, to include corporate and public sector customers • Management of self-deliver services teams to include a team of 350.• Customer and client operational and strategic management to ensure contract renewal and growth.• Management of customer service agenda to deliver site wide service initiatives resulting in increased customer satisfaction• Transformation management of failing operational contracts to include operational and cultural change, restructuring of operational teams and re-focussing of deliver teams• Sales and consultancy delivery to the greater MITIE portfolio of contracts• Development of customer service training and programmes for group• Increase contract growth and financial performance both on the account and within MITIE as a group• Manage and deliver operational structural change, to include TUPE, SLA and performance change, change to account management and restructuring of operational delivery.• Deliver successful contract renewal• Contribute to MITIE’s London Strategic account board, planning growth and direction for MITIE within South East. Show less

• Creation of service driven soft services team at BP’s largest international business park of 9 buildings & 4,500 customers.• Management of customer service agenda to deliver site wide service initiatives resulting in increased customer satisfaction and the design and implementation of ONE (working together programme)• Management of ten contracted services to include contract management, man-management and customer service.• Establish, manage and deliver a focussed customer service… Show more • Creation of service driven soft services team at BP’s largest international business park of 9 buildings & 4,500 customers.• Management of customer service agenda to deliver site wide service initiatives resulting in increased customer satisfaction and the design and implementation of ONE (working together programme)• Management of ten contracted services to include contract management, man-management and customer service.• Establish, manage and deliver a focussed customer service programme management and training for all staff• Development of the facilities operational package to enhance customer perceptions and positive feedback, to include positive messages, PR, monthly newsletters, dashboard performance figures and service enhancements.• Project management of the BBC/JCI contract transition to manage organisation and operational change through-out the six-month transition period to deliver considerable service, organisation, financial and operational changes. Show less