Part of 3-person Infrastructure team maintaining independent networks and supporting technical business operations at over 16 sites across the USA. Our internal Infrastructure team is dedicated to a proactive approach to problem mitigation and is passionate about empowering business via technology. During outages I take pride in giving our internal customers a constant line of communication and in the event of a prolonged business-critical outage working as an advocate for local operations in communication with local utilities to restore service, providing 4-hour status updates stakeholders until the site returns to normal operations. -VMware vSphere and ESXI administration-Synology backup administration (daily snapshot backups) -Rotating On-Call coverage for 24/7 Site connectivity Support -Cisco Meraki Site Support and Administration -PRTG Network Monitor Site Support and Administration-Site 24x7 Network Monitoring Tool Site Support and Administration-Windows 11 migration testing and rollout-Disaster recovery planning and execution (setting up 3rd ISP WAN, Starlink, etc)

Highlights:VMWare ESXi Management and BackupActive Directory Users and Groups Administration Microsoft 365 Cybersecurity Microsoft Azure Microsoft Intune Software as a Service (SaaS) Acronis Backup, ESET and Altiris Deployment Console Firewall Administration (SonicWALL)Disaster Recovery Telecom Support (multiple platforms)Break/Fix, Onboarding/Offboarding, O365 Support Office user base in BYOD workstation environment. O365 SharePoint / App administration, Development. user support.Telecom Admin for all users (VM password, account admin, front desk IVR management).Configured, deployed and maintained VMWare server environment. Active Directory Administration for all users, groups, and computers on company network (Migrated to Azure).Migration of CRE specialty apps into Intune and Azure (Metropolis, LandVision, act!).Installed, patched/upgraded, configured, and supported system/server software: LAN/WAN, Office Wi-Fi, firewall/remote access / security admin (SonicWall SMA and TZ appliances).Managed printing operations: driver/server and applications, and arranged service for all office multifunction printers.Partnered with FBI Orange County Cyber Task Force on identified threat against the organization.Migrated enterprise operations and user data storage from on-prem VMWARE Windows Server domain-based A/D network fully into the Microsoft Cloud leveraging Azure, Intune and OneDrive.Developed and implemented redundant office gigabit internet services with active cutover capabilities leveraging SonicWall, ATT and Cox Business Services.Setup and deployed Yealink 8K Teams video conference system in main office conference room empowering all users to schedule on site meetings with remote attendees at will.Migrated existing legacy HTML intranet into O365 and SharePoint.Migrated all paper forms into O365 intranet and SharePoint (empowering remote access).

US Foods Employee of the year 2013Division Employee of the month (x4)Facilitated WinXP/Win7 Migration for 233 laptops, 67 desktops more than 350 End Users for four locations.Facilitated provisioning of new user accounts, access revisions, and terminations.Installed and configured laptop, desktop, hardware, and software using PXE, Altiris and BigFix toolsManaged and completed tickets utilizing Remedy/HPSM.Maintained tape backup library (tape loads, inventory and ship to off-site storage-# Assist in maintaining AVAYA phone system (configure/install phones, cross-connects, etc.).Setup AVAYA voicemail and phone extensions and troubleshoot problems.Assisted with maintaining Server Room, MDF, & IDF environments (check for proper power and cooling, clean and replace air filtration systems, etc.).

Buchanan Technologies, Coppell Texas April 2006 - August 2008Provided 24x7 network, hardware and software support for various client communities (troubleshooting LAN issues, Voicemail administration, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows 98/2000/2003/XP/Vista environment.Remote support and administration of multiple systems (CITRIX, Active Directory, Oracle, SAP, and exchange).Advanced desktop and OS troubleshooting.

IT based Corporate Application/Desktop Support.Supported user base of 3,000+ employees running multiple versions of Windows.Setup Outlook Mail accounts for users and reset passwords as well as unlock accounts such as network accounts or access to applications or VPN logon authentication issues. Mapped network drives for users and mapped network printers to user’s workstation.Took inbound calls from internal users and provided support (Microsoft Office products to VPN connectivity issues).