David Mann Email & Phone Number

Fis Hosted And Managed Services

FISSenior Systems Administrator April 2011 ~ Present Responsible for all aspects of Managed Hosting services in APAC private cloud DCs for APJ hosting customers.WAN/LAN network support, including Cisco firewall and routers, switches etc network design, setup, configuration, troubleshooting;Strong hardware skills working with servers & SANs.VMware - vSphere, VSAN, SRM etc setup, configuration and administrationCitrix - Netscaler ADC, XenApp setup… Show more FISSenior Systems Administrator April 2011 ~ Present Responsible for all aspects of Managed Hosting services in APAC private cloud DCs for APJ hosting customers.WAN/LAN network support, including Cisco firewall and routers, switches etc network design, setup, configuration, troubleshooting;Strong hardware skills working with servers & SANs.VMware - vSphere, VSAN, SRM etc setup, configuration and administrationCitrix - Netscaler ADC, XenApp setup, configuration and administratorDatabase - Oracle and SQL setup, configuration and administratorWindows servers, VMware and application server support, including system design, setup, configuration, troubleshooting and backup in AD network environment;Customer service at various client sites, including Network, server, computers software setup, configures, and troubleshoots for non-hosting customers;Achievements: • Always deliver the excellent quality of solutions and services in prompt and efficient manner meets business needs and customer satisfaction.• Experienced around Problem Management and Change Management participating in projects and other initiatives as required.• Design, setup, implement fully redundant network across PROD and DR DCs, maintain Cisco firewall, routers, VPN, VLANs network platform etc.,• design, setup, configure, maintain, troubleshooting VMware vSphere, vCenter and VSAN cluster, SRM systems infra platform etc.,• design, setup, configure, maintain, troubleshooting routers, switches, servers, systems, applications etc. in Windows AD network environment, Oracle and SQL clustering server, Citrix, FIS Quantum /Integrity Applications at FIS production and DR data centers. Show less

React SolutionsIT Systems Engineer Sep 2009 ~ March 2011 React Solutions is a customer service focused system integration and IT Consultancy Company with a wealth of experience in business and information technologyResponsible for all aspects of Helpdesk/Service Desk and applications support on phone or support ticket system;LAN/WAN network support, including Cisco and various routers, switches etc network equipment setup… Show more React SolutionsIT Systems Engineer Sep 2009 ~ March 2011 React Solutions is a customer service focused system integration and IT Consultancy Company with a wealth of experience in business and information technologyResponsible for all aspects of Helpdesk/Service Desk and applications support on phone or support ticket system;LAN/WAN network support, including Cisco and various routers, switches etc network equipment setup, configuration, troubleshooting;Microsoft Office 2003/2007/2010 Suite, Citrix, and application etc support;Windows2003/2008, SBS 2003/2008, VMware and application server e.g. Exchange 2003/2007 support, including setup, configuration, troubleshooting and backup in AD network environment;PCs and mobile equipments e.g. IPHONE and blackberry and applications support;Customer service at various client sites, including computer, server, router etc hardware and software setup, configures, and troubleshoots;Achievements: • Always deliver the excellent quality of solutions and services in prompt and efficient manner meets business needs and customer satisfaction.• Contribute ideas and suggestions to enhance service performance and Delivery, improve client satisfaction• Played key role to setup, configure, maintain, troubleshoot, backup servers, routers, switches, applications etc in Windows AD network environment, e.g. I setup Cisco VPN network to connect all CCW offices in Sydney/Brisbane/Melbourne to our data center in VMware environments Show less

Bloomberg is the leading global provider of data, news and analytics with one of the biggest and comprehensive computer system network in the world.Responsible for all aspects of Global Helpdesk/Service Desk and applications support on global call center and fault recording system by working with global helpdesk/service desk support team in AP, USA, UK and ANZ region;PABX administration, including Genesys, Symposium and PABX, maintain and upgrade the server and Microsoft patches… Show more Bloomberg is the leading global provider of data, news and analytics with one of the biggest and comprehensive computer system network in the world.Responsible for all aspects of Global Helpdesk/Service Desk and applications support on global call center and fault recording system by working with global helpdesk/service desk support team in AP, USA, UK and ANZ region;PABX administration, including Genesys, Symposium and PABX, maintain and upgrade the server and Microsoft patches on Symposium server and first and second level support on PABX administration;LAN/WAN network support, including Nortel and Cisco router, switch, and hub etc network equipment setup, configuration, troubleshooting and patching by working with Network team;Microsoft Office 2000/2003/2007 Suite, Bloomberg professional software, VPN, Citrix etc applications support;Windows 2000/2003/2008 and application server support, including setup, configuration and troubleshooting in AD network environment by working with Back Office support team;PCs and mobile equipments and applications support;Support video conference, AV or multimedia for Bloomberg TV, on or offsite conference;Field service and installation at Bloomberg client sites, including computer, router hardware and software, data feed setup, working with client IT support to setup, configure, and troubleshoot to ensure Bloomberg professional product working well via client network;Support rollout and project experience, including Windows NT/2000/XP, Office 2003/2007 and third party software etc. Show less

Played a key role of Visa and MasterCard credit card processing application programs. Developed data entry (data input and validate), voice authorization, online authorization, data format with COBOL on UNIX environment, send data files to IBM mainframe which runs MVS for settlement, print reports from the returning data in Client (Unix)/Server (IBM mainframe MVS, VSAM, CICS, VTAM, JCL) architecture for ABC and ICBC BJProject manager, the international credit card (VISA and MASTER) system… Show more Played a key role of Visa and MasterCard credit card processing application programs. Developed data entry (data input and validate), voice authorization, online authorization, data format with COBOL on UNIX environment, send data files to IBM mainframe which runs MVS for settlement, print reports from the returning data in Client (Unix)/Server (IBM mainframe MVS, VSAM, CICS, VTAM, JCL) architecture for ABC and ICBC BJProject manager, the international credit card (VISA and MASTER) system projects management, proposal design and implementation for ICBC BJ and ABC (Agricultural Bank of China) Played a role of systems analysis, systems design and customer consultation in LAN environment (UNIX, Windows NT) and C/S environment, Setup and maintain LAN environment in the office, including computer hardware and softwareAchievements: I played a key role to design, implement, support the credit card system, won very positive feedback from sales team. Show less

Key player of requirements survey, systems design and program development of inter-banks batch settlementPlayed a role of systems analysis, systems design and customer consultation in LAN environment, Setup and maintain LAN environment in the office, including computer hardware and softwareAchievements: I played a key role in sales support and internal computer system support team, won satisfaction from management.

Banking application systems analysis and design including selection of hardware & softwareResponsible for providing network, PC and desktop applications support to usersAchievements: I managed and played a key role to develop the application software won the award of excellent application software development of the year.

Played a key role in system design, development, implementation and maintenance of IBM S/370 Mainframe system, including upgraded the system from S/370 to 390 systemsSupported the mainframe system and 500+ network terminals in Beijing areaAchievements: Based on training from IBM and self study, I learned all around knowledge of the mainframe system, and implemented various tasks on the system, maintained and troubleshooting all aspects of system equipments, including CPU subsystem… Show more Played a key role in system design, development, implementation and maintenance of IBM S/370 Mainframe system, including upgraded the system from S/370 to 390 systemsSupported the mainframe system and 500+ network terminals in Beijing areaAchievements: Based on training from IBM and self study, I learned all around knowledge of the mainframe system, and implemented various tasks on the system, maintained and troubleshooting all aspects of system equipments, including CPU subsystem, communication subsystem, printing subsystem, tape subsystem and disk array subsystem. Show less