David Maranto Email & Phone Number

Lynnfield, Massachusetts, United States

• Successfully transitioned 100+ team members to Wholefood Markets E-commerce Brand.
• Supported, trained and developed 100+ team members while focused on consumer needs.
• Successfully initiated innovative solutions ensuring orders delivered to consumers on time.
• Reviewed work forecasts successfully upholding productivity, utilization and quality statistics.

Lynnfield, Massachusetts, United States

• Coordinated daily prep work ensuring products are shopped and dispatched meeting delivery times.
• Assessed and implemented a balanced and efficient team meeting production goals.

Lynnfield, Massachusetts, United States

• Picked/prepared E-commerce online consumer orders for delivery and pickup.
• Built consumer trust and loyalty by ensuring both quality and accuracy of orders.
• Communicated with consumers resolving inquiries.

Wakefield, MA

• Monitor and update social networking sites.
• Engage and grow customer base / followers.
• Author and develop a consistent content stream that engages and educates target communities and contributes to marketing efforts.
• Increase twitter audience and website traffic by generating interest to promote, recommend and sell the value of client’s company.

Everett

• Influenced and lead multiple teams executing general service guidelines.
• Directed work priorities of teams based on the directives, initiatives and goals of the company.
• Performed in-house HR function, facilitated training modules, developed and coached career paths.
• Built and maintained strong relationships with vendors, internal and external teams.
• Supervised work activities and job performance of associates.
• Monitored and responsible for key metrics including safety, quality and productivity.

Reading MA

• Traveled to assigned stores managing multiple projects and operation teams.
• Performed in-store merchandising projects, planogram maintenance enhancing customer experience.
• Executed merchandising strategies and ensured products are displayed correctly to drive sales.
• Built and maintained strong relationships with store associates while providing superior customer service to both internal and external customers.

Arlington MA

• Managed Project to convert hotel to Hilton Hotels Brand.
• Increased productivity in operations and support services by developing and executing new goal initiatives.
• Assisted General Manager with operations of hotel.
• Increased revenue by applying revenue strategies, adding new B2B client base, and increasing guest frequency and satisfaction.
• Managed HR, A/R and A/P, Payroll, Front Office, Client Relations, Customer Loyalty Program, Engineering, and Training departments.
• Met and interacted daily with hotel team to successfully execute day to day operations.

Arlington, MA

• Assisted Sales Director with sales presentations for new accounts.
• Provided high quality customer service to guest experience.
• Supervised Front Desk Operations

Andover, MA

• Partnered with taxpayers to resolve account issues and assist with guidance.
• Reviewed Taxpayer documents for accuracy
• Prepared liens, levy’s, and summons notices sent to the taxpayer.

Andover, MA

• Partnered with taxpayers to resolve account issues and assist with guidance.
• Reviewed Taxpayer documents for accuracy
• Prepared liens, levy’s, and summons notices sent to the taxpayer.

Marlborough, MA

• Partnered with clients to provided investment planning guidance.
• Achieved client’s financial goals by analyzing existing investments and matching products and services.
• Provided excellent quality customer service at all times while building customer relationship.
• Performed logistic transfer of global wealth and investment accounts.

Waltham, MA

• Acquired 7, 66, and LA& H licenses.
• Provided clients a comprehensive investment solution to attain long term wealth and Investment goals.
• Developed and facilitated sales and marketing campaigns increasing new client base.
• Developed trusted customer service relationships with clients, community, and local businesses.

Medford, MA

• Provided solutions for proper packaging and best method for transport.
• Responded to customer inquiries and resolved customer issues.

Salem, MA

• Strengthened client relationships and increasing client retention through high level customer service.

Peabody, MA

• Provided Internet design and development consulting services to clients.
• Analyzed client business needs for internet projects.
• Managed a team of eight business analysts.
• Facilitated end-user training for project rollout, and web site enhancements.

Andover, MA

• Managed conversion and de-conversion of 401(k) Retirement Plans from start to finish.
• Initialized kickoff meetings, identified deliverables, and established timelines.
• Kept project on track, managed legal submissions, partnered with internal and external teams to ensure timeframes are met and accounts reconciled.
• Provided analysis of project scope and presented status updates.
• Managed daily plan operation, full filled client requests and resolved issues.
• Provided high-level customer service through client relationship building.

Boston, MA

• Designed and implemented quality assurance initiatives and goals, increasing service quality by 100%.
• Facilitated end user training for quality assurance initiatives.
• Tracked and Maintained quality assurance metrics.
• Met and presented quality assurance metrics to management teams.

Boston, MA

• Assisted in project to re-engineering Retirement Plan model for Defined Contribution Plans.
• Converted new Defined Contribution Plans to Fidelity.and implemented new Defined Contribution business model.
• Developed and managed tax reporting team increasing reporting accuracy by 100%.
• Developed and facilitated training classes, increasing team efficiency level by 100%.
• Managed day-to-day plan accounting and resolved all client issues and inquires.
• Reinforced client relationship through high-level customer service and relationship building.

Boston MA

• Generated Fund net asset values. Initiated wire transfers. Reconciled accounts. Researched audit inquires. Developed training modules.
• Chaired department goal committee.

Certificate, Web Application Developer And Web Design

Bachelor'S Degree, Finance And International Business

Associate'S Degree, Computer Science