David Maranto Email & Phone Number

Lynnfield, Massachusetts, United States

•Successfully transitioned 100+ team members to Wholefood Markets E-commerce Brand.•Supported, trained and developed 100+ team members while focused on consumer needs.•Successfully initiated innovative solutions ensuring orders delivered to consumers on time.•Reviewed work forecasts successfully upholding productivity, utilization and quality statistics.

Lynnfield, Massachusetts, United States

•Coordinated daily prep work ensuring products are shopped and dispatched meeting delivery times.•Assessed and implemented a balanced and efficient team meeting production goals.

Lynnfield, Massachusetts, United States

•Picked/prepared E-commerce online consumer orders for delivery and pickup.•Built consumer trust and loyalty by ensuring both quality and accuracy of orders.•Communicated with consumers resolving inquiries.

Wakefield, Ma

•Monitor and update social networking sites. •Engage and grow customer base / followers. •Author and develop a consistent content stream that engages and educates target communities and contributes to marketing efforts.•Increase twitter audience and website traffic by generating interest to promote, recommend and sell the value of client’s company.

Everett

•Influenced and lead multiple teams executing general service guidelines. •Directed work priorities of teams based on the directives, initiatives and goals of the company.•Performed in-house HR function, facilitated training modules, developed and coached career paths. •Built and maintained strong relationships with vendors, internal and external teams.•Supervised work activities and job performance of associates.•Monitored and responsible for key metrics including safety, quality and productivity.•Partnered with internal and vendor teams to execute revenue strategies and product sets.•Provided high level customer service to meet all service level agreements.

Reading Ma

•Traveled to assigned stores managing multiple projects and operation teams. •Performed in-store merchandising projects, planogram maintenance enhancing customer experience.•Executed merchandising strategies and ensured products are displayed correctly to drive sales.•Built and maintained strong relationships with store associates while providing superior customer service to both internal and external customers.

Arlington Ma

•Managed Project to convert hotel to Hilton Hotels Brand.•Increased productivity in operations and support services by developing and executing new goal initiatives.•Assisted General Manager with operations of hotel.•Increased revenue by applying revenue strategies, adding new B2B client base, and increasing guest frequency and satisfaction.•Managed HR, A/R and A/P, Payroll, Front Office, Client Relations, Customer Loyalty Program, Engineering, and Training departments.• Met and interacted daily with hotel team to successfully execute day to day operations.

Arlington, Ma

•Assisted Sales Director with sales presentations for new accounts.•Provided high quality customer service to guest experience. •Supervised Front Desk Operations

Andover, Ma

•Partnered with taxpayers to resolve account issues and assist with guidance.•Reviewed Taxpayer documents for accuracy•Prepared liens, levy’s, and summons notices sent to the taxpayer.

Andover, Ma

•Partnered with taxpayers to resolve account issues and assist with guidance.•Reviewed Taxpayer documents for accuracy•Prepared liens, levy’s, and summons notices sent to the taxpayer.

Marlborough, Ma

•Partnered with clients to provided investment planning guidance.•Achieved client’s financial goals by analyzing existing investments and matching products and services.•Provided excellent quality customer service at all times while building customer relationship.•Performed logistic transfer of global wealth and investment accounts.

Waltham, Ma

•Acquired 7, 66, and LA& H licenses.•Provided clients a comprehensive investment solution to attain long term wealth and Investment goals.•Developed and facilitated sales and marketing campaigns increasing new client base.•Developed trusted customer service relationships with clients, community, and local businesses.

Medford, Ma

•Provided solutions for proper packaging and best method for transport.•Responded to customer inquiries and resolved customer issues.

Salem, Ma

•Strengthened client relationships and increasing client retention through high level customer service.

Peabody, Ma

•Provided Internet design and development consulting services to clients. •Analyzed client business needs for internet projects. •Managed a team of eight business analysts.•Facilitated end-user training for project rollout, and web site enhancements.

Andover, Ma

•Managed conversion and de-conversion of 401(k) Retirement Plans from start to finish.•Initialized kickoff meetings, identified deliverables, and established timelines.•Kept project on track, managed legal submissions, partnered with internal and external teams to ensure timeframes are met and accounts reconciled.•Provided analysis of project scope and presented status updates.•Managed daily plan operation, full filled client requests and resolved issues.•Provided high-level customer service through client relationship building.

Boston, Ma

•Designed and implemented quality assurance initiatives and goals, increasing service quality by 100%.•Facilitated end user training for quality assurance initiatives.•Tracked and Maintained quality assurance metrics.•Met and presented quality assurance metrics to management teams.

Boston, Ma

•Assisted in project to re-engineering Retirement Plan model for Defined Contribution Plans.•Converted new Defined Contribution Plans to Fidelity.and implemented new Defined Contribution business model.•Developed and managed tax reporting team increasing reporting accuracy by 100%.•Developed and facilitated training classes, increasing team efficiency level by 100%.•Managed day-to-day plan accounting and resolved all client issues and inquires.•Reinforced client relationship through high-level customer service and relationship building.

Boston Ma

•Generated Fund net asset values. Initiated wire transfers. Reconciled accounts. Researched audit inquires. Developed training modules. •Chaired department goal committee.

Certificate, Web Application Developer And Web Design

Bachelor'S Degree, Finance And International Business

Associate'S Degree, Computer Science