A solution-oriented and interpersonal professional with 10+ years of experience spearheading customer service, asset protection, team development, and safety operations in the name of multiple promotions at Target. Well-known for driving safety operations across business environments, including employee training, organizational change, and procedure development to execute safety policies and best practices. Leverage operational expertise, coaching, and mentorship for successful implementation of key initiatives and programs while providing continuous improvement of employee capability and the customer experience. Articulate and concise communicator who builds authentic working relationships and collaborates across functional areas.Key Profile Offerings:➟ Identified 193 external apprehensions in 24 stores and developed strategies to prevent shortage and theft (Target). ➟ Maintained an 80 Net Promoter score as the #1 store in the district for customer satisfaction feedback (Target). ➟ Ensured the highest quality of staff engagement through tailored coaching, mentorship, and relationship-building techniques that resulted in a 12% employee turnover rate, the lowest ever for the store (Target). ➟ Served as the district liaison for 12 stores regarding internal investigations (Target). ➟ Recognized by leadership as the “External Apprehensions” trophy winner, an award given for the most external apprehensions (Target). Send me a DM or email at marcelindavid@yahoo.com to connect!