As a commercial director, I have a great responsibility of managing P&L. I ensure provision of monthly management reports to CEO and Board. I oversee all phases of commercial activities globally, including sales and account administration. I deliver sales presentations to Board Level for global financial services clients. I lead preparation of complex sales proposals based on complementary technology platforms, 3rd party systems, and multifaceted service level agreements for maintenance and service support. Moreover, I spearhead contract management and conduct negotiations with client's procurement departments to director level. Similarly, I design, develop and implement processes and procedures, including all facets of Technical Operations Department functions by adhering to ISO9001 Quality control and ISO 27001 Information Security.A significant selection of my key achievements include:• Achieved annual sales targets of £10M on global level with 100% Y-o-Y growth for previous three years.• Secured in excess of £8M of maintenance revenue from global clients on annual basis, delivering 20% Y-o-Y growth for previous five years.• Generated profits in new business worth over £1.5M in first 12 months by establishing and overseeing directives to create Channel Partner Programme.• Drove business expansion in SME sector by launching OPEX and client-facing technology leasing initiatives.• Introduced SaaS model to protect revenue and increase company value.Served as key go-to person at Speakerbus for all staff members worldwide across all divisions.Additional ExperienceAVP GNS Project Management / Voice Services Communications Manager, Credit Suisse / DLJ InternationalUK Operations Manager, KPMGAVP - Technical Services Manager – EMEA, The Northern Trust CompanySenior Technical Consultant, ACT Financial SystemsSelf-employed IT ConsultantField Services Manager, Ticketmaster (UK) LimitedComputer Operator, Peabody Trust

Direct involvement with business heads from Equities, Fixed Income and Investment Banking to provide voicecommunications strategy and new system deployments.Project Management of voice services for overseas office setup for Equities, FI and Investment Banking Divisions.Planning and Project Management of office relocations and office moves and changes.IP Telephony and VoIP evaluation. Comparing offerings from different vendors to find the "best fit" for the businesson both costs and technology.Technology rollouts for trading operations.Rationalisation of circuits to reduce costs. Ordering, provision and installation of all new voice circuits.Operational support of the trading functions for Equities, Fixed Income and Investment Banking divisions for voiceservices.Day to day management of the Voice Operations team across three London locations.Service review meetings with Heads of business to look at improving support and service.

Management of 45 staff across 6 teams, each team headed by a Team Leader; covering, Server Management,Network Engineering, Database Administration, Messaging Services, Desktop Support and Technical Consultancy. Technical strategy planning and Change Control process. Defining comprehensive staff training & personal development programme. Evaluation of Network Monitoring Tools for Global requirements. Due diligence activities during potential merger negotiations.

Reporting directly to senior management in the company Headquarters in Chicago. Management of technical staff covering; LAN, WAN, Voice Systems, Desktop Support, Trading Room Functions, Computer Operations and Technical Consultancy. Budgetary controls, Capital Expenditure & Expense budgets, forecast planning and strategy planning. Disaster Recovery and business resumption planning and provisioning. Supplier liaison, contract negotiations and SLA agreements. Staff training requirements & personal development programme.

Technical consultancy & Project Management to the financial clients. Day to day management of the technical support team. Operational processes & procedures ISO9001 conformity. Disaster Recovery offices setup and fit out.

I was contracting for three years before joining ACT Financial Systems Ltd. Working for a number of majorInvestment Banks within the City of London, including

Day to day management of the technical support team. Budget control for the technical expenditure. Consultancy with clients on network design, Installation and configuration of equipment. Training of staff on the communications equipment.

Liaison with third party engineers. Running two weekly & two monthly payrolls. Stock control of consumables. Security backups and restore procedures