Referee Division III College Hockey, High School Hockey and USA HockeyHave worked 5 NCAA Division III National Championship Games with the most recent in 2014 in Lewiston, MaineHave worked 4 MSHSL State Championship games. 3 as a referee and 1 as a linesman. Most recent was in 2016

Manage the deployment and delivery of service line (and cross-service line) core curriculums, learning weeks, firmwide learning and other key learning initiativesResponsible for the logistical planning of training events, virtual and in-personWork with sponsors and internal stakeholders to understand and execute delivery needsAllocate training resources, liaise with M&ES to source space and accommodations, and coordinate with on-site support staffDevelop, manage and maintain relationships with stakeholdersCollaborate with subject matter experts to develop, review and revise program content to meet Instructional Design approved standardsManage concurrent multiple projects, within and across service lines, in a fast-paced and highly challenging environmentManage scope, schedules, timelines, resources, communicationsSource instructors for learning, manage relationships and foster communicationServe as a point of contact for inquiries regarding course, including registration, logistics, CPEParticipate in the development of learning policies, standards, processes and toolsPromote teamwork, and motivate team members, by coaching and guiding othersDrive class participant identification, timing, session counts, locations, and general course planningMonitor class consumption and make recommendations based on findings, surface unmet learning needsReview evaluation reports, identify learning needs and lessons learnedEstablish plans, determine priorities, and identify processes to achieve the objectives and deliverablesIdentify challenges, problems, potential issues early, consider various courses of action and weigh their consequences before taking or recommending further stepsAssist SMRs in content/course/program development as neededProvide operational reporting and analysis and identify risks, costs, resourcesLeverage learning delivery technologies, including virtualActively participate in virtual network of Deployment Specialists and team members

• Plan, manage and execute small & large-scale, local, and national events, for internal client base, through site selection, contract negotiations, budget management, registration via Cvent and all meeting logistics• Partner with the meeting stakeholder to understand event requirements in order to recommend the most appropriate event approach, and conduct site research to determine the best-suited event location and venue• Assess venue and vendor relationships and contracts to confirm that terms and conditions are acceptable, meeting firm guidelines• Provide cost-effective event approaches to the client, and negotiate rates and contract terms to attain cost savings• Serve as the project manager by providing a timeline and budget for meeting expectations and expenses; execute and reconcile all invoices upon event completion• Organize written specifications and communicate logistical requirements to venue, as well as oversee arrangements for event production, onsite technology and outside vendors

Consistently grown territory month over month and year over year to date by over 50%. Continue to find new, creative ways to grow profits year over year by effectively filling customers needs. Ability to utilize ICON / 4D / SPIN Selling techniques at all sales calls that allows for exceptional listening and communication skillsContinual and increased knowledge of how to apply time to customer opportunity using 4D / ICON and SPIN Selling models along with SFDC.Planned communication with customers using email, phone and face to face contact depending on the time / opportunity relationship.Develop and maintain relationships with existing customers using email, phone, face to face contact along with lunches and after hours entertainmentAbility to develop relationships vertically and horizontally within a customerMaintain and grow share of wallet within existing customers, gain share of wallet from new customers and grow market share within assigned territoryAchieve monthly quotasNegotiate contracts and pricing with customersCollaborate with drivers sales representatives and customer service representatives to network with customers to increase territory and customer knowledge while growing market shareCollaborate with service center personnel to resolve customer issuesInvolve service centers managers, supervisors, directors of sales and operations to network within the customer and XPO Logistics

• Responsible for flawlessly executing written sales agreements for local, national clients and their large-scale and complex full-service meetings, conventions and events, with continuing effort to deliver outstanding service and financial profitability by maininting constructive and cooperative client and work relationships by effectively communicating and problem solving to exceed expectations and reach mutually beneficial solutions• Independently managed $1.3-million of net $8-million in Event revenue in 2015, second on a team of seven• Manage large-scale and complex full-service programs, conventions and events at a 821-room, 75,000 sqft city-center Convention hotel, working directly with the Convention and Visitors’ Bureau and other key players • Managed forecast for food, beverage, rooms and space in order to maximize hotel profitability and minimize losses• Initiate verbal and written communication with customers, vendors and hotel departments, outlining details and event-specifics including, but not limited to, payment structure, room block management, food and beverage, room rental fees, incremental and affiliate revenue streams, performance damages and master billing process • Initiated Hotel Site Visits and Tours on behalf of the CVB and client to ensure clients questions were answered and provide cohesion

• Executed sales agreements for moderately-sized and moderately-complex events typically up to 300 cumulative room nights and up to 1,000 guests.• Liaison between client and their representatives and the hotel by directing each department within hotel to their specific role in the pre-planning and execution of on-site convention. • Maximized revenue and controlled expenses through effective negotiation of services and accurate forecasting• Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal.

• Directed Banquet Set-Up persons on a daily basis to ensure that the rooms are set in accordance with guests request and communication from Banquets, Event Managers, Catering Managers and Sales. • Coordinates special projects with Clients, Guests, Convention Services, Catering and Banquets. • Demonstrated ability to oversee all room set-ups and communicate effectively with team members.• Highest Department Employee Satisfaction score of the department.

• Served as chief client on-site event contact including ensuring accuracy of set up and service for every function according to the contract and also ensures that meeting room is prepared prior to guest arrival.• Assisted in overall management of banquet department. Supervised workers in preparing and serving food. Scheduled staff, hired, trained, supervised and discharged, according to company policy. • Oversee the set-up, audio, visual aspects for all events.

• Served as chief client event contact. Consulted and discussed event details with client and client’s agent, also preparing and presenting event estimates. • Identified and disseminated specific client needs and planning information to the appropriate departments assuring readiness of items for events and performance in facilities.• Designed and Implemented the Service Order Forms for upcoming events.