David Markey Email & Phone Number

Dublin, County Dublin, Ireland

Greater Dublin

Skills & Success• Successfully exceeding targets consistently month on month in addressing banks historical physical record digitisation • Stepped up to Operations manager, line management responsibility for 3 managers with 35 staff across various processes. • Challenging and defining changes to existing processes to increase efficiency. • Expert in personal and commercial banking records.• High standard of Quality Assurance across my team processes that I complete, which… Show more Skills & Success• Successfully exceeding targets consistently month on month in addressing banks historical physical record digitisation • Stepped up to Operations manager, line management responsibility for 3 managers with 35 staff across various processes. • Challenging and defining changes to existing processes to increase efficiency. • Expert in personal and commercial banking records.• High standard of Quality Assurance across my team processes that I complete, which are then tested independently.• Collation of business management information daily and challenging performance with agents and wider team.• Completing training with new staff onboarded. • I am responsible for attending and participating in workshops impacting the business. • Successfully delivering record digitisation across the bank to budget and timeline.Tasks:• Management of triaging and scanning and intelligent document processing teams across all bank product records into categories and prepare them for scanning.• Assessing agent and monitoring performance. • Understanding and application of retention periods for individual records.• Following up with individuals on performance as well as feeding back outputs into overall daily team performance.• Challenging and understanding decisions and how training material and procedures can be made more accurate.• Management of relationship with multiple 3rd party suppliers. • Lead on internal stakeholder management in tracking and monitoring of queries related to customer records requests.• Reconciliation of work completed versus inputs such as record boxes received and or sent back to third party suppliers. Show less

Greater Dublin

Skill & Success:• Successfully delivering new operating procedures and processes for specific COVID specific processes. • Addressing areas of noncompliance across the arrears support unit.• Successful migration of third party outsourcing from existing supplier to new supplier. • Ensuring productivity across all stakeholders including existing and new suppliers across transition. Tasks• Senior Business Analyst for Arrears related projects, ensuring all projects are… Show more Skill & Success:• Successfully delivering new operating procedures and processes for specific COVID specific processes. • Addressing areas of noncompliance across the arrears support unit.• Successful migration of third party outsourcing from existing supplier to new supplier. • Ensuring productivity across all stakeholders including existing and new suppliers across transition. Tasks• Senior Business Analyst for Arrears related projects, ensuring all projects are delivered on time and within budget.• Member of local change board, and impact asses on behalf of business• Project Lead for any Ulster or group projects impacting the arrears department.• Managing a team of external third parties in the support of problematic processes and or systems processing as part of outsourcing of work. • Upkeep of local processes and procedures regarding outsourced work activity• Supported in the development of standard operating procedures for UBIDAC COVID activity supporting customers. • Identification of risks and drafting of new controls to mitigate RISK’s and presenting to risk and control committee.• Ensuring policy compliance across multiple bank policies for the department. • Project lead to support a cohort of customers in addressing arrears. Show less

Greater Dublin

Skills & Successes• Year on year reduction of provisioning as top 5 collections account manager for my region• Recruited to work on project of onboarding of 3rd parties and train to UBIDAC Processes• Risk – Top 5 in regulatory compliance across CCMA, CPC and Data Protection. • Nominated based on risk rating to conduct risk testing within our team. • Training of new entrants to role and oversight post completion of training for 3 months.Tasks• Productively managing… Show more Skills & Successes• Year on year reduction of provisioning as top 5 collections account manager for my region• Recruited to work on project of onboarding of 3rd parties and train to UBIDAC Processes• Risk – Top 5 in regulatory compliance across CCMA, CPC and Data Protection. • Nominated based on risk rating to conduct risk testing within our team. • Training of new entrants to role and oversight post completion of training for 3 months.Tasks• Productively managing customer accounts to produce a streamlined approach to Problem Debt Management to get optimum results for both customers and the bank.• Actively completing Standard Financial Statement proposals, adhering to agreed processes and procedures.• Activities in several key areas including property visits, alternative repayment arrangement proposals, pre-litigation cases and customer re-engagement programmes,• Led quality assurance within a project for a return to the Central Bank of Ireland.• Managed cases contacted by a third party to progress these cases through Ulster Bank processes.• Regulatory compliance per customer engagement. Actively review and act on feedback from all testing completed, all customer contact recorded on core systems,members returning to work from long term leave to ensure files remain compliant due to new procedures and processes. Show less

Greater Dublin

Greater Dublin