Regional Business Manager
Njombe, Tanzania
Business managementDeveloping, implementing and organizing acquisition activities in order to achieve targets, revenues and desired quality acquisition.Training, coaching and managing acquisition agent and technician on negotiation, closing, good customer care and building strong and lasting relationship with customers.Portfolio managementManaging assigned portfolio by attending work-out categories that should be applied to customers in late repayment such as recovery, extension of grace period, rescheduling or repossession.Handle complaints and resolve them.Follow up and solving of difficult cases that may involve missing customer , theft etc.Subordinate effectivenessParticipate in recruiting of new acquisition and collection agents.Manage daily work and activities of shop, acquisition and collection agent. Conduct Periodic performance review of acquisition and collection agents.