David Maroa Email & Phone Number

Nairobi, Kenya

Fostered productive business relationships and promoted long-term growth opportunities.Provided targeted customer support via live chat, email, and telephone.Studied customer interactions and collected feedback to identify potential service improvements.Studied company products and services to maintain relevant knowledge and deliver top-notch service.Connected with prospective, new, and established customers to assess and determine individual needs.Responded to pre-sales inquiries, returns, and routine order processing support.Resolved customer inquiries, complaints, and issues providing insightful solutions.Navigated multiple systems to identify the source of the issue.

Nairobi, Kenya

Answered inbound calls to greet and assist customers with various needs and questions.Documented detailed notes in the CRM system to track customer interactions.Met productivity and quality KPI targets while delivering excellent customer experiences.Handled escalated callers to reach positive outcomes.Built strong knowledge of product lines to assist customers in selecting products.Relayed new and relevant information to customers and followed up on promises.Routed inquiries or escalated calls outside the area of expertise to the appropriate department or employee.Returned customer calls and responded to inquiries and complaints.