● Partner with KYC, AML, Account opening, and other cross-functional partners to deliver exceptional client experience ● Support ad hoc regulatory driven projects within the team including large scale remediations projects of client documentation● Act as a mentor for the new Mountbatten intern on the team, while training and onboarding 11 new hires in opening various banking and investment products● Partcipate in 2 diversity commitites and assist in creating newsletters and organizing roundtable discussions with a focus on how to improve recruitment of minority groups

● Exceeded sales goals as a luxury clothing consultant through excellent interpersonal communication skills and knowing the client’s unique needs and styles ● Establish strong client relationships which resulted in £7000 of incremental products sold over monthly sales goals● Built solid relationships with over 30 new customers that came in quarterly to review the new seasons inventory and referred friends and family as new customers

• Managed projects with budgets of up to £7500, including process improvement projects relating to health & safety of employees and obtaining the certification BS EN ISO 3834.• Created and presented KPIs that monitored financial transactions then provided cost saving solutions.• Coordinated steering groups chaired by the Managing Director and implemented changes taken from this meeting.• Administered business improvements in various departments.