Developed and implemented crowd management strategies, maximizing attendee satisfaction and minimizing wait times.Managed album and book signing events for music artists, coordinating logistics to ensure a seamless experience for over 500 attendees per event.Organized a high-profile book signing event for Supersubmarina, a prominent Spanish band with one of the best-selling books in Spain in 2024, ensuring a smooth and engaging experience for hundreds of fans.Handled real-time problem-solving to maintain the event timeline and resolve any unforeseen issues swiftly and professionally.

Conducted market research and analysis to identify potential clients and opportunities for revenue growth. Utilized prospecting techniques to identify potential partners.Participated in sales meetings, brainstorming sessions, and training programs to enhance sales skills and knowledge of the sports industry.Provide support in the development and implementation of targeted sales campaigns such as Scout Night, Autism Acceptance, College Night, and Mental Health Awareness Night.Contributed with 60+ new products for the catalogue of Members+, an exclusive program for season ticket holders.

Implemented customer loyalty programs that increased customer retention by 2% in the area.Gathered customer feedback and insights to relay to the marketing or product.Demonstrated in-depth knowledge of the company's products or services to effectively educate and inform potential customers.Gathered information on market trends, customer preferences, and competitor activities to help refine brand strategies.

Assisted in the successful execution of the NCCAA Basketball National Tournament, which featured 16 teams from both the men's and women's divisions and attracted thousands of spectators.Collaborated effectively with a diverse team of coworkers and volunteers to ensure that the tournament ran smoothly, and all tasks were completed in a timely and efficient manner.Supported the marketing in the creation of customized sponsorship packages to increase revenue and visibility for the tournament.

Organized and conducted practice sessions.Adjusted coaching techniques, based on strengths and weaknesses of athletes.Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, and tours.