Endava is a software engineering consultancy with 60 offices around the world and a strong backstory developing innovative payment solutions for banks, schemes, PSPs, fintechs and corporates..I joined Endava as employee number three in Australia as part of the organisations expansion into the APAC region, tasked with identifying points of relevance from Endava’s global payments experience. I work closely with clients and our inhouse product, CX, architecture and development capability, playing an advisory role to help clients implement seamless customer experience and payment flows using agile delivery methods.Achievements include: -• Acting in a consulting capacity, I established a Master Services Agreement with Endava’s first significant payment industry client in Australia, proposing the use of innovative technology to overcome a market lock-out scenario.• Developed a reputation as an industry thought leader on topics including payments, fintech, artificial intelligence and digital identity.• Grew Endava’s brand awareness and industry touchpoints from one organisation to over 800. • Coaching internal teams on innovation initiatives relevant to the Asia Pacific payments industry.

Delivering next-gen software engineering to the Payments Industry. Custom built or COTS integration, Payment Modernisation, Machine Learning / AI & Analytics, Intelligent Automation, Cloud Optimisation, Omni-Channel Services and Digital Strategy.

Australian Payments Network (AusPayNet) is the self-regulatory body and industry association for Australian payments. AusPayNet has more than 130 members and participants, including Australia’s leading financial institutions, major retailers, payments system operators and other payments service providers. • Identifying and understanding new emerging technologies, and their potential impact on the payments industry. • Bringing industry participants together to workshop issues and opportunities with a view to deliver convenient and secure payments for all.• Digital Identity• QR Codes• Authentication• Privacy

Seeking career growth opportunities, I commenced a secondment in the Institutional Bank’s Customer Experience and Business Performance Team. My responsibilities included:-• Stay abreast of industry developments, competitor activity, technology changes and customer expectations in relation to payments, receivables and transition management• Actively engage stakeholders from across the bank to understand developing technologies, champion customer centric solutions and influence the direction of future roadmaps for the benefit of our customers. As an example, I am currently leading a piece of work with our Digital Team to expand the remit of the banks Digital Identification Verification process.• Implement governance models that ensure maximum customer benefit is extracted from shareholder investment in technology. • Lead strategic pieces of work which simplify transition management of transactional banking services.• Provide thought leadership and drive a collaborative culture of innovation that delivers seamless processes for complex customers• Liaising with external suppliers to workshop potential solutions to business problems.• Project Delivery & Budget Control• Cyber Security Champion

As NSW State Manager for Client Integration I had ultimate responsibility for overseeing approximately 100 concurrent customer implementations spread across a team of 13 Project Mangers. Projects varied from complete transaction banking transitions, through client integration work and new product pilots. CommBank is an innovator, and as State Manager I was a stakeholder in a number of broader projects that impact product functionality & customer experience. In this capacity I leverage my customer focused perspective, technical understanding & transactional experience to provide advice & input and drive decisions that deliver quality outcomes for both customers and the bank alike.Responsibilities• People Leader responsibilities for 13 direct reports (including recruitment, annual reviews, coaching & general people leadership functions)• Project Sponsorship responsibilities & point of escalation for issues• Leading continuous Improvement initiatives drawing on subject matter experts across other business units to drive constructive change & improved customer experience.• Resource allocation across Institutional & Commercial bank customer projects.• Advice and input on high profile projects.• Ensuring transparent project reporting is maintained across the NSW project portfolio.• Delegate for the Head of Client Integration and Transition nationally.

Leading a team of 7 project professionals, my role had oversight across approximately 90 customer projects at any one time. My responsibilities included staying abreast of project progress and advising project managers on how best to tackle roadblocks. Beyond my immediate team I also controlled the allocation of project work across a broader pool of 36 project managers and onboarding staff who collectively implement around 500 customer projects each year.Demonstrated competencies• Team Leading, including training and mentoring of staff.• Recruiting new team members• Running “One on one” meetings to keep abreast of individual’s workload, stress/motivation levels and general wellbeing.• Participation in objective setting meetings.• Performance reviews and development planning with team members• Point of escalation for issues & participation on steering committee meetings.• Resource allocation and project prioritisation.• Development of SQL reports from the team’s SharePoint database.• Support Sales on presentations on an ad-hoc basis.

A client facing role with direct responsibility for delivering a variety of complex transactional banking solutions to Westpac’s Corporate and Government customersThrough this role I have demonstrated:-• Ability to communicate with stakeholders on all levels. This includes facilitating sponsors meetings with both internal and external senior stakeholders up to executive level.• Ability to lead discussion on how to best resolve issues raised though project workgroup meetings• Ability to quickly become familiar with customer objectives, proposed solutions and how they can be best integrated with existing systems and processes.• Clear and concise reporting of issues and risks and allocation and tracking of project action items.• Identification and documentation of change requests.• Ability to mentor members of the implementation team on complex projects, with the aim of improving the application of project management methodology, building team member confidence and understanding of Westpac systems and processes.

Working with Travel Wholesale customers and our in-house development team to define, ideate, cost & deliver technology solutions for customers.• Strategic advice to clients, identifying potential areas for improvement in their technology and business processes;• Analysis and documentation of business requirements;• Collection of supporting data, through meetings, discussion with key stakeholders and through the use of tools such as SQL;• Compiling quotes based on development estimates working in conjunction with the system Architect;• The creation of development proposal documentation;• Provision of comprehensive documentation to the support department when handing over completed projects;• Presenting demonstrations and facilitating discussion at client sites and at the twice yearly User Group Forum; and• Providing assistance to the support department on unresolved issues

Working as part of a small team to deliver a new advertising system for the various mastheads of the Associated Newspaper group. Functions covered technical aspects of implementation, operational functions, the delivery of training to users and the creation of documentation.

Based in the Network Operations Centre I was responsible for the day to day operations of the Optus Data Centre. This included ensuring the mobile & internet networks were fully operational on a 24/7 basis, running maintenance tasks and troubleshooting issues.

My responsibilities covered all aspects of daily operations in the Fairfax data centre. This included system monitoring & maintenance and business critical IT functions used to publish Fairfax mastheads such as the Sydney Morning Herald & the Australian Financial Review.As a multi-platform data centre I developed hands on experience with IBM & Tandem Mainframes, Windows, Mac & Sun Sparkstations and a broad selection of network, storage and print devices.