Consumer focused Servant-Executive, Coach, and Internal Advocate for the Life Insurance, Disability Waiver of Premium and Annuity claim operations. Also managed the relationship with subsidiary Berkshire Life's Long-Term Care claim administration firm.

Role included responsibility for Life Insurance and Annuity claim operations and the relationship with subsidiary Berkshire Life's Long-Term Care claim administration firm.

Used this role to influence decision making and affect policy, procedure and product changes across multiple lines of business throughout the individual market post-sale enterprise. Served as an expert resource for internal and external customers, primarily on claim and contract related topics.

Managed teams of Individual Disability Insurance claim consultants.

Drafted quasi-judicial decisions regarding claims of employment discrimination filed by government employees against Federal Agencies based upon investigative reports and the Federal Law.

Owner/operator of a high volume counter service style restaurant. Menu included sandwiches made to order, gourmet hot items, soups and desserts. Clientele included a steady local following and substantial tourist trade overflow from the Yankee Candle Flagship location.

Only in-house attorney for this super-regional retailer with 166 stores.