David Marte Email & Phone Number

Greater New York City Area

Greater New York City Area

* Added and managed email accounts using Microsoft Exchange.* Managed user accounts in Active Directory, ensuring that users and computers had the propergroup policies.* Managed incidents with great care and escalated issues as needed, ensuring that the end-usersneeds were handled appropriately.* Provided help desk and remote desktop support to the various stores and corporate headquartersof Theory, Helmut Lang, and Uniqlo.* Prepared iPhones and iPads by installing the necessary apps for users to receive corporateemails and connect to the corporate wifi connections.* Learned from other team members as well as shared my knowledge with other team members toensure that a common knowledge base was consist through out our group.

Medical Sloan Kettering Cancer Center

* Assisted in the migration of computers from Windows XP to Windows 7, through desktop replacement or hard drive replacement.* Installed various desktops and printers.

Bronx Writing Academy

* Maintained over 200 laptops, running various versions of Mac OS X and some PCs and laptops Windows 7.* Performed troubleshooting on hardware and software issues. Examples of these issues include determining network connection problems, determining a failed hard drive, and software updates.* Managed system re-installation from disk images.* Tracked and managed an inventory of various systems and peripherals, such as desktop, laptop, printers, and projectors, through a Google Docs spreadsheet. * Provided basic help desk/phone support for a staff of around 20 teachers and 200 laptops in daily use by students.

Jill Chaifetz Transfer High School

* Provided support for various desktops, laptops, printers, and other peripherals through out the school for students and staff, consisting of several teachers, counselors, assistant principal, and principal.* Resolved network connectivity issues and hardware replacement.* Created and maintained an inventory of various systems and peripherals.

Ps / Ms 194

* Supported various laptops and printers for a month long program.* Managed software and network connectivity issues.* Setup various network connections, through Ethernet cables and switches, for laptops and printers.

* Performed various tasks for staffers such as making copies, sending faxes, making phone calls, providing some software and hardware support, and other miscellaneous responsibilities.

* An educational internship focusing on learning via shadowing various systems administrators, taking inventory of various desktops and printers, preparing new desktops for use via Norton Ghost, and performing various miscellaneous tasks.