David Martins
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David Martins Email & Phone Number

First Line Manager na Teleperformance at Teleperformance
Location: Seixal, Setúbal, Portugal 7 work roles 1 school
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Current company
Role
First Line Manager na Teleperformance
Location
Seixal, Setúbal, Portugal
Company size

Who is David Martins? Overview

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David Martins is listed as First Line Manager na Teleperformance at Teleperformance, a company with 99624 employees, based in Seixal, Setúbal, Portugal. AeroLeads shows a matched LinkedIn profile for David Martins.

David Martins previously worked as Supervisor Enterprise French and German Team at Teleperformance and Supervisor French Team at Teleperformance. David Martins holds Licence Of Psychology, Psychology from Université Toulouse - Jean Jaurès.

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Teleperformance

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Profile bio

About David Martins

I presently hold the esteemed position of a seasoned initial-tier manager, entrusted with the supervision of the technical support team within a prominent American multinational computer software for video and graphic enviroment. Elevating my role's significance, I have assumed the pivotal mantle of supervising the Enterprise team, which forms the bedrock of our technical support structure catering to substantial corporate entities. This new role is strategically and vital for the whole project.My overarching responsibility entails the meticulous oversight of customer support operations, coupled with a resolute commitment to propelling enhancements in both productivity and quality benchmarks.Within my current capacity, I adeptly handle a gamut of daily tasks. This encompasses a judicious vigil over quality assurance mechanisms, offering personalized coaching sessions to refine skill sets, generating comprehensive reports utilizing Excel's analytical capabilities, orchestrating the allocation of daily assignments to agents, adroitly addressing intricate IT challenges encountered by the team, and unrelentingly inspiring team members to aspire to their zenith of potential.My unwavering allegiance lies in the twin objectives of ensuring unparalleled customer experiences and meticulously fine-tuning team performance in sync with the dynamic cadence of the software industry.I possess the unique capability to not only empathize deeply with my team members but also to strategically guide and steer them toward the attainment of optimal results. My leadership approach melds understanding and support with a strong emphasis on driving performance excellence. This amalgamation allows me to foster a harmonious and motivated team environment, where individuals are empowered to overcome challenges while consistently delivering outcomes that align with our overarching business objectives.

Current workplace

David Martins's current company

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Teleperformance
Teleperformance
First Line Manager na Teleperformance
paris, île-de-france, france
Employees
99624
AeroLeads page
7 roles

David Martins work experience

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Supervisor Enterprise French And German Team

Current

Lisboa, Lisboa, Portugal

Ascending to an Elevated Enterprise Supervisory Role, I assumed a position of heightened influence and strategic importance within the organizational framework. This expanded responsibility entailed a broader scope of tasks, all aimed at optimizing operational excellence and elevating team performance. Notably, I took the lead in implementing meticulously.

Jan 2023 - Present

Supervisor French Team

Lisboa, Portugal

In the context of our technical project, I assumed the role of a supervisor specifically tailored to the intricate French market. Within this capacity, my responsibilities encompassed a multifaceted array of tasks, including:Monitoring: Diligently overseeing operations and performance metrics to ensure seamless execution of tasks.Coaching: Providing.

Sep 2021 - Jan 2023

Sme - Subject Matter Expert In Support Of The Team

Lisbon

A Subject Matter Expert (SME) in a technical project plays a pivotal role by providing specialized knowledge and insights. They serve as a critical resource for their team, offering guidance, problem-solving expertise, and technical acumen. SMEs contribute to project planning, design, and implementation, ensuring that solutions align with industry best.

Jan 2021 - Sep 2021

Representante De Atendimento Ao Cliente

Lisboa, Lisboa, Portugal

Role of a Technical Customer Support Agent, where I consistently stood out as a top performer. My adeptness in handling diverse customer interactions led to consistently high levels of satisfaction, as I skillfully addressed their queries and concerns.

Mar 2020 - Jan 2021

Co-Founder

Sarl Dépan'Net Informatique

Canton Of Gramat, Occitanie, France

Founder of a B2B helpdesk support company. The main focus of the company was to solve IT problems and providing immediate assistance related to LAN issue, Hardware and software problems, in add on creation of network infrastructures, installation of applications and support to company users in everyday IT activities with remote and on-site assistance.

Dec 2011 - Mar 2020

Terapeuta

Utams Du Pont Vieux

Toulouse, Occitânia, França

I was responsible for welcoming the patient and, through active listening, identifying the dysfunctional mechanisms that could affect patient’s quality life. My main objectives were: prevention and identification of dysfunctional mechanisms that could cause psychological pathologies. Over the years I have also coordinated the activities of therapists work.

Jun 2006 - Jul 2011

Seasonal Tourism Worker

Rocamadour, Occitânia, França

Coordinating access to tourism activities, I evolve during the years to various positions of the company developing skills of management (coordination of tourism groups), managing administrative tasks, backoffice task and managing a team on daily bases.

Jun 2000 - Sep 2005
Team & coworkers

Colleagues at Teleperformance

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1 education record

David Martins education

FAQ

Frequently asked questions about David Martins

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What company does David Martins work for?

David Martins works for Teleperformance.

What is David Martins's role at Teleperformance?

David Martins is listed as First Line Manager na Teleperformance at Teleperformance.

Where is David Martins based?

David Martins is based in Seixal, Setúbal, Portugal while working with Teleperformance.

What companies has David Martins worked for?

David Martins has worked for Teleperformance, Sarl Dépan'Net Informatique, Utams Du Pont Vieux, and Le Relais Des Remparts.

Who are David Martins's colleagues at Teleperformance?

David Martins's colleagues at Teleperformance include Alan Lessa, Nizajell Naya, Ricci Jan Juliada, Terrence Gibson, and Mylena Nunes David.

How can I contact David Martins?

You can use AeroLeads to view verified contact signals for David Martins at Teleperformance, including work email, phone, and LinkedIn data when available.

What schools did David Martins attend?

David Martins holds Licence Of Psychology, Psychology from Université Toulouse - Jean Jaurès.

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