David Mashburn Email & Phone Number

Wilmington, Ma

Conduct highly technical instruction, using various formats, for customers and service engineers for operation, maintenance, and repair of High Current and Medium Dose Ion Implanters. Equipment is computer based and includes precision robotics, atomic mass unit analysis, gas delivery systems, high voltage power supplies, and high vacuum systemsParticipate in teams of complex scope where analysis of situations or data requires in-depth evaluation of various factors, some of which are intangibleWork collaboratively with Curriculum Development Team to provide ongoing analysis of course materials to ensure accuracy and effectiveness of materials and programsResponsible for comprehensive project management and communication of assigned projects status to all levels of management

2005 Developed and implemented best practices and methods to streamline manufacturing processesDeveloped and performed comprehensive inspection and testing procedures at specific manufacturing and testing intervalsManaged workflow for specific manufacturing and test cells to ensure resolution of quality-related issues and proper testing proceduresWorked with cross-functional groups to identify and correct or improve manufacturing practicesInterfaced with sales and service organizations to gain customer satisfaction feedback for installation and testing of newly installed equipmentConducted post-installation review with Integration and Final Test groups to measure equipment performance in start-up phase as well as methods to further streamline the installation and testing processDavid Mashburn, Resume' page 2

Europe/Middle East 1995 -2003Responsible for technical account management for all European and Middle East customers.Responsibilities included:Interfaced with Sales and Global Account Managers to ensure proper business assessments were complete prior to releasing sales quotes and contractsManaged customer implementation projects from Statement of Work through lifetime of equipmentManaged communication with customers to ensure a consistent message was delivered and that first class business relationships were maintainedAccountable for successful and timely closure of all customer commitments to ensure customer expectations and requirements were exceededWorked with customers and Account Managers to guarantee customer's needs were correctly prioritized, competitive demands were met, and potential revenue realizedPresented project plans, product updates, and product development roadmaps to customer senior managers at Global User Meetings Reviewed equipment Cost of Ownership with customers as part of overall equipment performance and trends analysisProvided concise quarterly reports to senior management for customer activity, equipment performance metrics, and potential revenue opportunities

Responsibilities included installation, testing and qualification of Ion Implantation Equipment, as well as providing emergency and routine support worldwide. In this capacity the following methods were used to ensure customer satisfaction:Worked with customers to identify equipment requirements to support their future business and technical needsProvided productivity enhancement recommendations to ensure maximum tool utilization at lowest possible cost of ownershipEnsured commercial quotations were technically and commercially accurate and reflected the needs of the customerDeveloped and delivered customized training for customer's operators and equipment engineers

Responsible for developing and presenting courses of instruction to operators and equipment engineers. This involved both basic overview and in-depth systems analysis. Training material was developed utilizing Criterion Referenced Instruction, and was presented utilizing standard outlines as well as customized outlines for classes presented at the customer's facilities, both domestic and international.

Divisional responsibility for maintenance and repair of all combat systems Instructor and Course Manager for Satellite Communications SystemsSurface Warfare SpecialistDivisional Safety Officer

Education record

German

Digital Electronics, Technical Math

Math, Management

Psychology

Business