David Maskell Email & Phone Number

Provide consistent and quality level II technical support to 1250+ users in office environment.Provide a vast array of hardware and software support in this effort.Meet and exceed expected SLA’s (Service Level Agreements).Provide on-call support for departmental network servers as needed.Offsite computer technician for two satellite offices.Create and track trouble tickets via Picasso and Remedy.Acting team lead when team lead is out sick.Provide tape management.

Troubleshoot and repair computer hardware and software. Installed and configured Microsoft Office XP/2000/2003. Installed and configured Microsoft Windows 95/98, ME, NT/2000/XP. Backup and restore of customer systems. System delivery and setup. Monitoring of critical servers. Network cabling and troubleshooting. Onsite services. Build new custom desktops. Setup and configure small LANs. Provided customer support equivalent to Helpdesk level 1 and level 2.

Troubleshoot and repair computer hardware and software. Installed and configured Microsoft Office 2000/XP. Install and manage Windows 2000 in a multi-user environment. Install, maintain, troubleshoot, and manage workstations running various operating systems (Windows 3.1, 95, 98, NT4, 2000) Service and repair client’s W2K and NT4 workstations for maximum efficiency Installed and configure Microsoft Windows Server 2000/2003. Direct contact with Dell.Help log and track support calls via Track-it.

Bachelor Of Technology, Network Administration

Associates Degree, Computer Systems And Network