David Mason Email & Phone Number

A customer-focused Application Support Analyst with the proven ability to achieve demanding Service Level Agreements across a diverse user base. Significant experience of customer requirement analysis. Can use wide technical expertise and sound judgement to identify the root cause of problems and implement effective solutions. Good at explaining technical issues to non-technical users. A fast learner. Consistently demonstrated the ability to learn new systems quickly. Solid performer rated highly by clients and my team colleagues.Specialties: • Application support• Customer relation management• User guide production• Incident and service request management control.• Customer service in a multi-cultural work environment• Training

Listed skills include Training and Crm.

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  Lancaster University

  Ba