I am an experienced Business Director / Relationship Manager with a significant track record in delivering IT outsourced networks within the Banking, Corporate & Government sectors. I have strong account development, high value P&L account management, project and change management skills, as well as significant experience in people management, building and leading large teams.I am extremely customer focused with an ability to instill confidence through proven delivery to the most demanding clients. I deliver enhanced customer focus, appropriate challenge, and flexibility in an ever changing environment, and have the ability to lead and manage a large and diverse remit.Career Achievements• Leadership of the Contract Management function including dispute management and risk mitigation• Delivering complex transformation of services to offshore locations• Extensive experience in P&L management to maximize profitability by generation of incremental business and cost savings initiatives• Successful deployment of major projects for voice / data services globally including trade floor technology• Implementation of robust governance and risk methodologiesWith over 15 years experience of Project and IT Account Management of large value contracts within Banking, Corporate & Government sectors. I specialise in complex transformational programs, outsource contract management and have a passion for managing & coaching people.