• Supported IT peripherals and IT infrastructure in corporate environment • Provided IT documentation for tasks, projects, and events around the office• Supported IT ticket escalation from the Helpdesk to support users on-site• Provided technical support during events, conferences and meetings, on site and off site as needed• Supported and manages office administration activities, projects and priorities as assigned• Managed networking projects such as replacing and installing Cisco switches• Installed and configured new software for users in office• Documents and updates tickets in ServiceNow ticket system• Implemented company policies, technical procedures, and standards that preserved the integrity and security of data, reports, and access.• Provided after-hours support for applications and project efforts when needed• Supported and troubleshooted Cisco VoIP phone and voicemail for over 50+ users• Worked in a team environment assisting fellow team members in different offices whenever available• Actively uses Active Directory to move, manage, find, secure, update passwords, and add users to existing and new group policies

• Reimages and deploys computers such as iMacs, MacBooks, Dell Laptops, and Dell PCs to users across the campus• Troubleshoots and supports users both on-site and remotely to ensure problems that occur are handled in a timely manner• Provides support for the installation, updates, configuration, and maintenance of hardware and software that is used across the campus.• Actively uses Active Directory to move, manage, find, secure pcs in the correct organizational units• Actively uses SCCM to search username to find computer; get system information; use right-click tools; troubleshoot client issues; remote control into user pcs for support; push machine policy updates; add users to certain policy groups so that they may access features; review collections the computer is in.• Troubleshoots basic networking issues across the campus.• Creates logs and documents information in a ticketing system to effectively resolve tickets in a timely manner • Creates a friendly environment and interaction between myself and the user to ensure total satisfaction • Uses video conferencing applications to discuss team operations and methods that will help the team effectively work better as a unit to provide the best assistance to the users on campus • Creates and shares troubleshooting documentation to ensure if certain problems arise the team will have solutions prepared

• Managed a new system designed for testing for covid-19• Created technical documentation for software and hardware installations• Reconfigured workstations for new and existing clients • Maintained an active system each day on site as the only IT personal• Researched and reported new information to help the current system run more efficiently• Provided on-site and remote technical assistance to the department though the diagnosis of problems and implementation of changes to resolve problems

• Restocked shelves with electronic inventory such as chargers, games, computer accessories, etc.• Assisted consumers in locating and obtaining electronic items that were of their interest.• Provided information on current electronic models such as tv’s, gaming systems, and computers• Maintained a clean area by consistently cleaning, dusting, and sanitizing the environment and displays.• Updated the department with new modular changes, and changed display models with new inventory when it was time.