• Work in conjunction with senior management to pursue and achieve tactical strategic objectives pertaining to the long term strategic vision and assisting in the execution necessary to meet short term objectives by assessing their needs for actionable and predictive information.• Work across program areas to understand the areas of greatest need and prioritize the development of tools, information and strategies specific to advocacy, communication, outreach and engagement strategy.• Lead exploration and experimentation of new data sources, data delivery and computing methods to design and deliver effective solutions that create quantifiable benefits.• Research and analyze issues that have the potential to impact the sector and provide thought leadership on whether organization may play a meaningful role in advancing sector interest.• Proactively identify and engage individual experts, as well as informational resources, that can help frame and advance the organization’s work on key trend or emerging issues for the sector.• Lead selected programs and special projects that require cross-functional engagement with key staff across the organization, and with external stake holders, as appropriate.• Identify and represent business process as well as recognize and recommend improvements to existing business process.

• Identify and represent business process as well as recognize and recommend improvements to existing business process.• Elicits requirements using interviews, document analysis, requirement workshops, surveys, site or center visits, business process descriptions, user cases, business analysis, and task and workflow analysis.• Evaluates information gathered from multiple sources; reconciling conflicts, decomposing high-level information into details, abstracts up from low-level information to a general understanding, and determines true business needs from requests.• Compile and analyze current and future requirements with respects to the development and implementation of website including content inventory, grid system utilization and visual hierarchy and intuitive navigation.• Work directly with Developers in the creation and implementation of new modules as specified by developers by means of technical requirement documents.• Provide functional and technical specifications to management and user community to improve technology transitions using business process models (BPM).• Created business requirement documentation (BRD) for existing and new modules as new features are needed by new policies and business needs.• Document the results of analysis and workflows, as well as revises Testing Plans to include all testing scenarios and obtains User Acceptance (UAT) sign off of projects.• Collaborates with staff, developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.• Conducted extensive end user training sessions for exercising usage of various applications and programs.

Gather and analyze current requirements with regards to transitioning to a new electronic health record, practice management system and revenue cycle management. Provided project management support for implementation and go-live of electronic medical record, practice management systems and revenue cycle management. Elicits requirements using interviews, document analysis, requirement workshops, surveys, site or center visits, business process descriptions, user cases, business analysis, and task and workflow analysis. Evaluates information gathered from multiple sources; reconciling conflicts, decomposing high-level information into details abstracts up from low-level information to a general understanding and determines true business needs from requests. Documents and analyzes business processes and potential impacts and risks. Produced the following deliverables for use by developers and management: Feasibility Studies, Business Process Maps, Business Requirements, Business Rules, User Stories, and Acceptance Tests etc. Work directly with Developers in the creation and implementation of new modules as specified by developers by means of technical requirement documents. Provide functional and technical specifications to management and user community to improve technology transitions using business process models (BPM). Created business requirement documentation (BRD) for existing and new modules as new features are requested by users. Communicate with executives, physicians and managers on progress suggested changes and challenges of projects.

Lead cross-functional teams to evaluate, plan, implement, support and manage the deployment of EMR systems. Gather and analyze current requirements with regards to transitioning to an electronic Health record system. Conduct end user training sessions for exercising usage of various applications and programs. Develop and execute site plans and tests for subsequent user training. Work directly with Developers in the creation and implementation of new modules as specified by developers by means of technical requirement documents. Provide functional and technical specifications to management and user community to improve technology transitions using business process models (BPM). Communicate with executives, physicians and managers on progress, suggested changes and challenges of projects. Develop Design Specifications and Quality Assurance guidelines for improvement to existing modules and for creation of new modules.

Lead cross-functional teams to evaluate, plan, implement, support and manage the deployment of EMR systems. Gather and analyze current requirements with regards to transitioning to an electronic Health record system. Conduct end user training sessions for exercising usage of various applications and programs. Customize application modules as required to assure proper functions for providers and extenders. Develop and execute site plans and tests for subsequent user training. Work directly with Developers in the creation and implementation of new modules as specified by developers by means of technical requirement documents. Provide functional and technical specifications to management and user community to improve technology transitions using business process models (BPM). Confirm the application of industry best practices in multiple stages of projects. Communicate with executives, physicians and managers on progress, suggested changes and challenges of projects. Develop Design Specifications and Quality Assurance guidelines for improvement to existing modules and for creation of new modules. Create Quality Assurance protocol to be followed for all new development.

Provided project management support for implementation and go-live of Electronic Medical Record system. Gathered and analyzed current requirements with regards to transitioning to an electronic medical record system. Lead training and support for sales force and new employees. Responsible for supervising and managing all system customization for new and existing customers. Conducted end user training sessions for exercising usage of various applications and programs. Provided second-line support during implementation time. Developed and execute site plans and tests for subsequent user training. Directly worked with Developers and Web engineers in the creation and implementation of new modules as specified by developers by means of technical requirement documents. Created business requirement documentation (BRD) for existing and new modules as new features were made available. Provide support to end users and third parties as new interfaces are develop. Provided functional and technical specifications to management and user community to improve technology transitions using business process models (BPM). Confirmed the application of industry best practices in multiple stages of projects. Communicated with executives, physicians and managers on progress, suggested changes and challenges of projects. Installed and configured necessary EMR components for imaging of existing documents. Provided specification for recommended equipment upgrade.

Performed installation and liaison during all server software changes and updates on new release of Microsoft .NET software. Install, setup, configure and maintain all Microsoft SQL Servers; tasks included replication, backup, security, DTS. Create and maintain various Disaster Recovery systems. Maintain multiple mirror environment for various departments (Development, QA) Order, build and configure servers for in-house and third party vendors. Worked closely with the data security department to maintain servers, DBs, user accounts and network resources secured. Keep track of equipment and perform asset management projects for department and produce reports. Supervised the coordination of report requests, and the coordination of equipment and software purchases. Responsible for the proper issue escalation of unresolved problems. Insured that all IT requests were completed in order to maintain user functionality. Actively organized and participated in critical meetings with upper management (EVP, Directors) in order to gather and document the needs of a specific department. Then presented such information to IT management to create the most efficient solutions. Provided support to clients in all assigned departments by assessing, training, and assisting with the utilization, application, and integration of hardware and departmental specific software solutions. Setup and maintained backup schemes for servers. Arranged and setup IT components for large conferences and seminars. Install and configure print servers. Supervised the coordination of new userids and passwords for new staff. Responsible for implementing regulations from the Change Management division.