I’m a dedicated customer success professional with a proven track record in driving customer satisfaction, retention, and business growth. With hands-on experience across multiple industries—from technology support at Gallup to operations management at Planet Fitness and Heartland Lawns.I bring a unique blend of strategic account management and hands-on leadership to every role I take on. I’m currently pursuing an Associate of Applied Science degree at Metro Community College to deepen my expertise and expand my skills.Throughout my career, I’ve successfully led teams, optimized workflows, and consistently exceeded targets. At Gallup, I serve as the primary client contact, identifying service enhancements and increasing customer loyalty through tailored solutions. My background also includes implementing a new inventory control system as IT Manager at Heartland Lawns, where I achieved a 90% improvement in operational accuracy, and overseeing multiple locations as a General Manager at Planet Fitness, enhancing customer satisfaction ratings by 10%.I’m passionate about creating memorable experiences for clients and consistently delivering results that drive organizational success.
Listed skills include Leadership, Fitness Training, Conflict Management, Team Building, and 42 others.