David Mattes Email and Phone Number
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Over the past 10 years I have been actively engaged in work and learning for the benefit of my employers. I have shown loyalty to every organization I've associated with and sought opportunities to go beyond the expectation of the position.My expertise is in IT and I will continue to learn so that I can meet your needs. I have worked privately as a consultant and in global enterprise environments. My most recent experiences have taught me how to understand team dynamics and find solutions to my clients challenges. Thank you for taking the time to review my profile. I look forward to serving you.
Bandwidth Inc.
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Network Operations Center TechnicianBandwidth Inc. Sep 2024 - PresentRaleigh, Nc, Us
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Fire Control SergeantNorth Carolina Army National Guard Apr 2024 - PresentWinston-Salem, Nc, UsLead 4-6 Soldiers in coordinating mission requirements with the line unit's capabilities. This job requires extreme accuracy in mathematical calculations, communications (digital and verbal), and supply tracking. -
Fire Control Specialist (13J)Idaho Army National Guard Feb 2018 - Apr 2024IdahoI establish key communication systems and coordinate high-precision artillery strikes. I ensure safety and mission success by effectively synchronizing all units and overcoming any technical challenges. I routinely set up digital and voice radio networks between various echelons and maintain security protocols.Please see the link below for a fuller description of my duties.Highlights:- Handle and maintain $1+ million of military assets- Maintain a Secret Clearance- Provide training regularly to groups of 8-15 people- Promoted to Specialist in December, 2020- Promoted to Sargeant in July, 2023 -
Network AnalystLeidos Jan 2023 - Mar 2024Reston, Virginia, UsI provided end-to-end WAN path troublshooting using MPLS and BGP on both Juniper and Cisco routers across a global DoD network. Using command line, I verify routing and ACLs to investigate connectivity issues between campuses or the internet. Highlights:- Multi-platform network troubleshooting- Global networking experience- Policy compliance (physical/logical network configuration, firewalls) -
Network Support AnalystTeksystems Mar 2022 - Jan 2023Hanover, Md, UsAs a subcontractor to Leidos and DISA, I support the GSMO-II contract by helping the company meet its performance goals for service and accurate reporting, saving Leidos $100k+ per year. My duties include reaching out to 70-100 customers per day to make appointments with technicians, escalate tickets, and keep all parties involved in the progress of their issues. -
Undergraduate StudentBrigham Young University - Idaho Sep 2017 - Dec 2021Rexburg, Idaho, UsCompleted my Bachelors of Computer Information Technology (see education section.) Highlights:- Physically built/virtually configured 20+ Unix and Windows systems as servers and workstations.- Designed, troubleshoot, and monitored 30+ real and simulated networks- Was introduced to CCNA, Security+, Network+, Java, Javascript, PowerShell, and VMware -
Teaching AssistantBrigham Young University - Idaho Oct 2017 - Dec 2017Rexburg, Idaho, UsAssisted my instructor, Michael McLaughlin, with 2 students that fell behind in the class through twice-weekly sessions by answering questions and coaching them through class projects.
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Network Operations Center SpecialistThe Church Of Jesus Christ Of Latter-Day Saints Aug 2020 - Nov 2020Salt Lake City, Ut, UsSame role and grade as the previous internship. Due to COVID-19, I was granted a remote position and only worked in the office when needed. As the senior intern, I helped to answer and mentor the other intern during this semester. I asked for early termination as I was activated by the Idaho National Guard to assist in COVID-19 relief efforts.Highlights:- Maintained KPIs from home office- Mentored and set up a new intern -
Network Operation Center SpecialistThe Church Of Jesus Christ Of Latter-Day Saints Aug 2019 - Dec 2019Salt Lake City, Ut, UsAs network operation specialist for a global church that uses primarily Cisco Network equipment, AWS, and Azure services. My responsibilities are to keep services available to all departments and programs in major facilities all over the world. In the event of an outage, I bring together specialists to work out issues promptly and keep notes on the incident.Highlights:- Managed up to 3 P1 incidents on a single 12-hr shift- Opened and resolved 100's of incident tickets from automated and call-in alerts- Consistently hit KPIs of responding to alerts within 60 seconds
David Mattes Skills
David Mattes Education Details
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Brigham Young University - IdahoComputer Information Technologies -
Camp H. G. WilliamsMilitary And Strategic Leadership
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Byu-Pathway WorldwideUniversity Foundations
Frequently Asked Questions about David Mattes
What company does David Mattes work for?
David Mattes works for Bandwidth Inc.
What is David Mattes's role at the current company?
David Mattes's current role is Customer-focused professional with 3+ years in technical troubleshooting. Bringing a foundation in IT operations coupled with more than 6 years of customer-facing experience..
What is David Mattes's email address?
David Mattes's email address is dm****@****ems.com
What is David Mattes's direct phone number?
David Mattes's direct phone number is +154084*****
What schools did David Mattes attend?
David Mattes attended Brigham Young University - Idaho, Camp H. G. Williams, Byu-Pathway Worldwide.
What skills is David Mattes known for?
David Mattes has skills like Customer Service, Order Processing, Project Management, Order Fulfillment, Secretarial Work, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Google Docs, Google Drive, Google Sheets, Google Maps.
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