David Matthew Email & Phone Number

Mountain View, California, United States

Led quarterly statistical analysis across diverse product lines, calculating average deal sizes, cycle times, and conducting opportunity analysis alongside win rate metrics. Additionally, computed Year-Over-Year (YOY) change percentages for all key metrics.Collaborated with Sales Representatives and Management to analyze data trends, identify underperforming products, and strategize improvements. Conducted competitive analysis to glean insights into market dynamics and competitor strategies.Streamlined production processes by automating SQL queries and sales metric reporting through Google Sheets and PLX, resulting in accelerated turnaround times.Developed and implemented account routing algorithms within the backend of Salesforce, leveraging the territory management module to efficiently reference account details for net new accounts.

Mountain View

Joined the Google Home Services (GHS) team starting from the pilot stage and saw through the launch of their advertising campaign in 3 of the largest US regions.Supported the advanced verification team in an effort to safeguard against spammers and fraudulent businesses appearing on Google search results, or the GHS platform.Oversaw the administration of diverse models within Google Sheets to score both "AdWords" and "Google My Business" customers within a dynamic setting. Adapted algorithms iteratively to accommodate new inputs effectively.Created SQL tables and scripted dashboards to provide product management with enhanced visibility into the team's scoring process, elucidating the multitude of signals incorporated.

Mountain View

Managed the implementation and upkeep of the payments revenue model monthly, alongside documenting the process in Confluence and PowerPoint.Reviewed stored procedures and views in SQL Server Management Studio and gained exposure to the various different database structures to better support ad hoc data requests.Enhanced the financial model and quarterly cohort data extraction in Excel through thorough data cleansing and analysis, resulting in a reduction of the revenue gap between finance and accounting.Leveraged data from diverse sources to generate key performance indicators (KPIs), employing SQL queries, OLAP Cubes, and Hyperion Essbase pulls.

Milpitas, Ca

Designed and executed a weekly health check for account data integrity in Salesforce (SFDC) utilizing Microsoft Access and SQL. This involved creating a comprehensive macro comprising 6 built-in tables, 4 imported spreadsheets, and 14 queries to validate hierarchies and resolve assignment discrepancies.Responsible for standardizing, deduplicating, and auditing the accuracy of records within the SFDC data loaded for the fiscal year.Collaborated with Data Scientists to transfer records into the Anaplan platform for cloud-based business planning/modeling and created all the necessary documentation for users to understand and implement the platform for account and quota assignmentsResolved data integrity issues related to FireEye’s 2016 Go-to-Market Strategy during extraction, manipulation, processing and analysis.

San Jose, Ca

Produced monthly reports for all network security product lines by aggregating data from Salesforce and querying the company's database systems. These reports provided management with insights into technical and customer support issues on a monthly and yearly basis.Responsible for daily submissions of escalated backlog cases, unresolved engineering hotfixes, and pending RMA products. Additionally, conducted daily snapshot calculations to assess tech support wait times across various problem areas.Evaluated the Dell support search engines, identifying significant flaws and proposing enhancements. Additionally, utilized data mining techniques to uncover recurring search patterns among customers, facilitating targeted improvements.Created comprehensive flowcharts outlining departmental processes such as new product introductions, beta/release cycles, content creation, case escalation, development resolutions, and critical accounts management at a high level.

San Jose, Ca

Performed Sarbanes-Oxley (SOX) testing for entity level and human resource controls.Audited the compliance of all internal rules, standards and policies.Communicated with the Executive VP, HR department, and Payroll to obtain the information needed for testing.Organized spreadsheets and implemented internal audits using documentation of audit papers and issued clearance.Evaluated employee action requests and obtained termination records from Oracle database, preventing fraud issues involving improper employee termination, access to stocks, and employee access to physical/intellectual property.Reduced risk by identifying various sources of fraudulent promotions and bonuses which were not properly approved according to the company’s approval matrix.Obtained information to make sure the internal audit staff was professionally qualified with relevant previous experience in auditing and that all active CPAs finished the minimum number of CPE hours.Coordinated follow-up audits in situations where the controls were ineffective.

San Jose, Ca

Entered client information into the company database including personal information, financial situation, investing purposes, and risk tolerance. Utilized strong attention to detail and prepared paperwork for multiple types of investments such as Term/Whole Life Insurance, 401K Rollover Plans, Annuities and Long Term Care.Scheduled and prepared for appointments by pulling quarterly statements, account snapshots and created meeting agendas. Sorted and updated the clientele newsletter on Excel once a month by assessing our customer relationship management software and emailed the information to the processing firm.Demonstrated strong initiative and created 5+ spreadsheets in Excel that succinctly summarized and explained client investments. Simplified data for 40+ clients by reviewing statements and capturing the most relevant information related to the performance, status and maturity of their investments.Increased sales exposure and successfully contacted/brokered partnerships with 5 organizations.

Interacted with thousands of customers from a diverse array of cultural backgrounds.Provided quality customer service by regularly communicating with customers and ensuring their needs were met. Demonstrated strong teamwork by multitasking and assisting co-workers in a very high pace environment

Collaborated with the owner and interviewed potential customer service candidates.Trained approximately 40 new hires with quality customer service skills, ice cream preparation process, register operation, and business cleanliness/sanitation.Utilized strong attention to detail and regularly monitored store inventory, calculated future purchase orders and sent them to the owner for review.Managed employee schedules and vacation requests for 15 employees.Traveled to other stores approximately once a month to assist with a variety of managerial needs.

Bachelor Of Science (B.S.), Finance, 3.5 Gpa

Activities and Societies: Banking and Investment Association (BIA)

Associate Of Arts (A.A.), Business And Computer Information Systems, 3.8 Gpa